Cafe Shift Leader: Inspire Teams & Outstanding Service

Colectivo Coffee; Milwaukee (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Colectivo Coffee in Milwaukee is seeking a Café Shift Leader to guide cafe operations, deliver exceptional guest experiences, and coach team members. You will report to the Café Manager and support daily floor leadership and financial performance.

The role requires a hospitality background with supervisory exposure, proficiency in POS and computer tools, and flexibility for evenings, weekends, and holidays.

Qualifications

• College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role.

Responsibilities

• Deliver café’s positive financial results in accordance to budget.
• Develop and maintain a culture of accountability and continuous improvement that adheres to SOPs and processes.
• Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.
• Delegate specific responsibilities using Café Functional Architecture Model. Ensure the café’s coffee, food and administrative functions provide a remarkable customer experience.
• Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.
• Perform other duties or projects as assigned.

Skills

Supervisory experience

Customer service

Education

College degree in business

Tools

POS systems

Job description

Colectivo Coffee in Milwaukee is seeking a Café Shift Leader to guide cafe operations, deliver exceptional guest experiences, and coach team members. You will report to the Café Manager and support daily floor leadership and financial performance.

The role requires a hospitality background with supervisory exposure, proficiency in POS and computer tools, and flexibility for evenings, weekends, and holidays.