Cafe Shift Lead: Training & Guest Experience

Workstream; Gonzales (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Tropical Smoothie Café is seeking a Shift Lead to join our lively team. You will lead and train the crew during shifts, ensuring guests receive exceptional service with a friendly, on-brand experience that reflects our motto.

You’ll support management in daily operations and keep a positive, collaborative atmosphere. In this role, you’ll uphold food safety, monitor sanitation, manage shift labor, and strive to exceed guest expectations while maintaining a fun, supportive culture.

Qualifications

• Experience leading shifts in fast-casual or full-service restaurants.
• Ability to train teammates and communicate clearly.
• Demonstrates a positive attitude and supports a strong team culture.

Responsibilities

• Lead others during a shift and promote an environment where people feel appreciated and valued.
• Assign tasks to crew on shift under management guidance.
• Assist in ongoing crew training opportunities during shift.
• Learn to monitor and maintain company shift labor standards.
• Maintain and exceed guest expectations.
• Present a consistent, professional image by following sanitation and appearance standards.
• Uphold food quality and hospitality standards.
• Ensure food safety and assist others to prepare all food at a high level.
• Maintain cleanliness, safety standards, and know company policies.
• Enjoy working with others in the food & beverage industry.

Skills

Lead and train others

Positive culture advocate

Customer service

Attention to detail

Problem solving

Job description

Tropical Smoothie Café is seeking a Shift Lead to join our lively team. You will lead and train the crew during shifts, ensuring guests receive exceptional service with a friendly, on-brand experience that reflects our motto.

You’ll support management in daily operations and keep a positive, collaborative atmosphere. In this role, you’ll uphold food safety, monitor sanitation, manage shift labor, and strive to exceed guest expectations while maintaining a fun, supportive culture.