Shift Leader - Fast-Paced Café, Growth & Tips

Tropical Smoothie Cafe; Dixon (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Employee incentives

Medical, dental and vision insurance

401(k) with company match

Job summary

SERVE Hospitality Group, the operator of 30+ Tropical Smoothie Cafe locations, is hiring a Shift Leader to guide crew members, elevate guest experience, and ensure smooth operations across each shift. This fast-paced, upbeat role offers opportunities for growth, competitive hourly pay, and a strong team culture.

This position emphasizes leadership by example, staff coaching, and maintaining a clean, efficient cafe environment while delivering consistent guest service during all shifts in a

Qualifications

• Motivated team players with strong energy, initiative, and a positive attitude.
• Excellent communicators who connect easily with guests and coworkers.
• Customer-service minded individuals who take pride in delivering a great experience.
• Strong coaching ability to guide and motivate team members.
• Reliable and punctual team members with dependable work habits.
• Comfortable being active, including standing and walking throughout shifts.
• Flexible with scheduling, including evenings and weekends.
• Legally authorized to work under State and Federal guidelines.
• Quick-service or leadership experience preferred, but not required — we provide thorough training.

Responsibilities

• Lead, support, and motivate crew members throughout your shift.
• Deliver friendly, accurate, and efficient customer service.
• Prepare smoothies and food items following recipes and brand standards.
• Maintain a clean and safe café environment, ensuring full compliance with food safety guidelines.
• Monitor inventory levels and assist with restocking and organization.
• Execute opening and closing procedures with consistency and accuracy.
• Provide real‑time coaching and assist with training new team members.
• Promote an upbeat, hospitality‑driven atmosphere where team members feel supported.

Skills

Team player

Communication

Customer service

Coaching ability

Reliability

Active physically

Flexible scheduling

Work authorization

Leadership training

Job description

SERVE Hospitality Group, the operator of 30+ Tropical Smoothie Cafe locations, is hiring a Shift Leader to guide crew members, elevate guest experience, and ensure smooth operations across each shift. This fast-paced, upbeat role offers opportunities for growth, competitive hourly pay, and a strong team culture.

This position emphasizes leadership by example, staff coaching, and maintaining a clean, efficient cafe environment while delivering consistent guest service during all shifts in a