Café Service Leader — Guest Experience & Ops

Life Time Inc.; Westfield (MA); On-site; USD 52,000 - 68,000; Full time

Job summary

Life Time Inc. is seeking an Assistant Café Leader to support the Café Leader in delivering outstanding guest experiences and managing daily operations. You will coach a high-performing team, uphold food safety and quality standards, and help drive labor and cost control in a fast-paced café setting.

You will play a pivotal role in hiring, onboarding, and developing staff while sustaining a guest-centric culture and Life Time hospitality excellence across all shifts.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of leadership experience in a fast-casual or café setting.
• ServSafe Manager certification or equivalent.
• ServSafe Alcohol Safety certification or equivalent (if applicable).
• CPR/AED certification.
• Experience working with POS systems and basic inventory processes.

Responsibilities

• Lead day-to-day café operations with focus on hospitality and shift execution.
• Coach, train, and motivate team members to deliver exceptional guest experiences and meet performance expectations.
• Partner with Café Leader to manage labor, food costs, inventory and financial performance.
• Support hiring, onboarding and development of team members to foster a service-focused café culture.
• Ensure food safety, cleanliness and Life Time brand standards on every shift.

Skills

Hospitality leadership

Guest engagement

Team leadership

Coaching and training

Communication skills

Organizational skills

Shift execution

Education

High School Diploma or equivalent

ServSafe Manager certification

CPR/AED certification

ServSafe Alcohol Safety certification

College degree in business/culinary/hospitality

Tools

POS systems

Inventory processes

Job description

Life Time Inc. is seeking an Assistant Café Leader to support the Café Leader in delivering outstanding guest experiences and managing daily operations. You will coach a high-performing team, uphold food safety and quality standards, and help drive labor and cost control in a fast-paced café setting.

You will play a pivotal role in hiring, onboarding, and developing staff while sustaining a guest-centric culture and Life Time hospitality excellence across all shifts.