Cafe Retail Sales Associate — Craft Memorable Guest Experiences

Hard Rock Hotel & Casino Ottawa; Honolulu (HI); On-site; USD 21,000 - 28,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a Retail Sales Associate to guide guests through the shopping experience, create memorable moments, and demonstrate product expertise in a fast-paced environment.

As an RSA you will greet guests, handle transactions, keep the store organized, maintain stock levels, and actively engage customers to meet their needs while delivering outstanding service.

Qualifications

• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

Responsibilities

• Greeting guests.
• Answering questions - accurately and politely.
• Answering the phone.
• Making proficient sales transactions - using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests’ needs by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
• Suggestive selling using proven techniques.
• Maintaining a clean and organized store.
• Maintaining proper product stock levels through retail pulls & inventories.
• Displaying Retail product through visual standards.
• Performing opening, closing & side duties.
• Assuring guest satisfaction and creating memorable experiences.
• Entertaining guests to create “Raving Fans”.

Skills

Calm under pressure

Attention to detail

Guest-focused service

Positive attitude

Job description

Hard Rock Hotel & Casino Ottawa is seeking a Retail Sales Associate to guide guests through the shopping experience, create memorable moments, and demonstrate product expertise in a fast-paced environment.

As an RSA you will greet guests, handle transactions, keep the store organized, maintain stock levels, and actively engage customers to meet their needs while delivering outstanding service.