Coffee Program General Manager: Lead Guest Experience & Ops

Sodexo Group; Chicago, Northern (IL, KY); Hybrid; USD 89,000 - 116,000; Full time

Benefits offered by this job

Medical, Dental, Vision care

401(k) with matching

Paid time off & holidays

Tuition reimbursement

Job summary

Sodexo Corporate Services seeks a General Manager, Coffee to lead a dynamic program delivering guest experiences and operational excellence. You will oversee daily operations, drive profitability, and build strong client relationships while inspiring a high-performing team.

The role requires leadership, strategic thinking, and hands-on management in a fast-paced environment, with a focus on development and service quality across diverse settings.

Qualifications

• Proven experience in food service management or directorship.
• Leadership skills with track record of building positive team culture and staff development.
• Solid financial expertise including budgeting, cost control, and performance analysis.
• Hands-on, results-oriented approach to motivate teams in a fast-paced setting.
• Effective communication and collaboration to maintain strong client relationships.

Responsibilities

• Oversee daily operations to ensure quality, efficiency and customer satisfaction.
• Drive financial performance and manage budgeting, costs and profitability.
• Build and sustain strong client relationships and service excellence.
• Lead, coach and develop a large team to achieve outstanding results.

Skills

Operations leadership

Team development

Financial performance

Client relationship

Communication

Education

Bachelor’s degree or equivalent experience

Job description

Sodexo Corporate Services seeks a General Manager, Coffee to lead a dynamic program delivering guest experiences and operational excellence. You will oversee daily operations, drive profitability, and build strong client relationships while inspiring a high-performing team.

The role requires leadership, strategic thinking, and hands-on management in a fast-paced environment, with a focus on development and service quality across diverse settings.