Cafe Operations Manager - Growth, Training & Guest Experience

Sweetwaters Coffee & Tea; Ann Arbor (MI); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

Dental insurance

Employee discounts

Flexible schedule

Job summary

Sweetwaters Coffee & Tea is seeking an operations-minded cafe leader for a high-volume Sweetwaters location inside the University of Michigan North Campus student union, Pierpont Commons. You will oversee daily cafe operations, coach a youthful team, and ensure premium handcrafted coffee, espresso, and tea beverages are produced to standards.

You will manage guest service, training, merchandising, cleanliness, and food safety while striving to meet sales goals.

Qualifications

• Food service experience.
• Proven sales experience.
• Must enjoy working with people, multi-task, and work in a busy, fast paced environment.
• Must have strong guest service skills, be friendly, accurate, and efficient, enjoy drinking coffee or tea, and be passionate about quality.
• Ability to lift and/or move up to 30 lbs.

Responsibilities

• Ensure coffee, tea, and espresso drinks are correctly and efficiently prepared to Sweetwaters standards.
• Encourage and guide the team to meet sales goals
• Lead the team on guest service, training, product quality, merchandising, cleanliness, and food safety
• Provide friendly, accurate, and efficient guest service.
• Execute accurate and proper cash handling procedures.
• Ensure the café is clean, organized, and inviting at all times.
• Maintain and communicate knowledge of the coffee, teas, and other products.
• Support GM in weekly orders, monthly inventory, training, marketing, and scheduling

Skills

Customer service

Sales

Team leadership

Education

High school or equivalent

Job description

Sweetwaters Coffee & Tea is seeking an operations-minded cafe leader for a high-volume Sweetwaters location inside the University of Michigan North Campus student union, Pierpont Commons. You will oversee daily cafe operations, coach a youthful team, and ensure premium handcrafted coffee, espresso, and tea beverages are produced to standards.

You will manage guest service, training, merchandising, cleanliness, and food safety while striving to meet sales goals.