General Manager

Sweetwaters Coffee & Tea; Ann Arbor (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Bonus based on performance

Dental insurance

Employee discounts

Job summary

Sweetwaters Coffee & Tea is seeking an experienced leader to oversee operations of a corporate cafe, fostering a fun team environment while achieving sales goals. You’ll manage steady guest volume and dynamic staff, ensuring top-tier product execution and service.

The role requires hospitality or retail management experience, strong communication, and the ability to lead and coach a multi-member team to deliver a premium guest experience.

Qualifications

• Bachelor’s degree or equivalent.
• Hospitality and/or retail management experience.
• Ability to lead and coach others with a passion for training.
• Servsafe certified.
• Ability to understand and manage P/L statements.

Responsibilities

• Actively build sales, profitability, and guest counts.
• Execute on delivering excellent product execution, guest service, and team management.
• Maintains and implements quality standards in all products, operations, and guest service.
• Manages and develops a 'dream team' by hiring, training, and coaching at least 15 team members ages 17 and older.
• Fosters teamwork, initiates team building opportunities, and provides a positive, goal-oriented work environment.
• Active participation in local store marketing (LSM) and national marketing for the café.
• Manages P/Ls, payroll, scheduling, inventory, and ordering.
• Maintains aesthetics and brand standards to deliver a premium guest experience.
• Adheres to health department, OSHA, and ADA regulations.

Skills

Hospitality management

Retail management

Communication skills

Organization skills

Team leadership

P/L understanding

Microsoft Word

Excel

Servsafe certified

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

Excel

Job description

Benefits

• Health insurance


• Opportunity for advancement


• Paid time off


• Vision insurance


• Bonus based on performance


• Dental insurance


• Employee discounts

ABOUT Sweetwaters Coffee & Tea

Our mission in every Sweetwaters cafe is to Make Our Guest’s Day™. How do we do this? We have a company culture and team of people that love what they do every day! Join us and contribute to a company that is based on fun, innovation, and camaraderie. Sweetwaters Coffee and Tea was founded over 33 years ago with a commitment to unique, globally inspired, real ingredient focused beverages and maintaining a community feel within each cafe.

Sweetwaters Coffee & Tea is a strong coffeehouse brand and a dynamic woman owned company that is growing. We are based in Ann Arbor and focused on providing globally inspired beverages and an excellent customer experience. We have over 35 locations and continue to grow across the nation. Check out more about us here: Love Your Day The Wei & Jay Show: St. Matcha Day

LOCATION

Ann Arbor | Inside of the West Branch Library in Westgate Shopping Center | Free parking is available

WEBSITE

SweetwatersCafe.com

OUR PURPOSE

To bring people enjoyment through creative, extraordinary & attainable luxuries within our cafes.

We are driven to:

• Communicate to build strong relationships.


• Create a contagiously fun environment for staff & guests.


• Be passionate about seriously great drinks, foods & service.


• Pursue profits as a measure of success & path for growth.

POSITION DESCRIPTION

Our ideal candidate will oversee operations and management of a corporate Sweetwaters Coffee & Tea, fostering a fun team environment while attaining sales goals. Be ready to handle steady guest volume and dynamic staff.

RESPONSIBILITIES

• Actively build sales, profitability, and guest counts.


• Executes on delivering excellent product execution, guest service, and team management.


• Maintains and implements quality standards in all products, operations, and guest service.


• Manages and develops a "dream team" by hiring, training, and coaching at least 15 team members ages 17 and older.


• Fosters teamwork, continually initiates team building opportunities, and provides a positive, goal-oriented work environment.


• Actively participates in local store marketing (LSM) and national marketing for the café.


• Manages P/L's, payroll, scheduling, inventory, and ordering.


• Maintains the aesthetics and brand standards of the café and ensures the team delivers a premium experience to guests.


• Adheres to all health department, OSHA, and ADA regulations.

REQUIREMENTS

• Bachelor’s degree or equivalent.


• Hospitality and/or retail management experience.


• A strong work ethic with the ability to multitask and work under pressure.


• Excellent communication skills, both verbal and written.


• Strong organizational skills.


• Impeccable service standards and attention to detail.


• Ability to set expectations, measure effectiveness, enforce quality standards, and meet deadlines.


• Ability to work both independently and as part of a team.


• Ability to lead and coach others with a passion for training and leading by example.


• A strong understanding of P&L statements.


• Actively promotes a positive and productive work environment.


• Ability to work in a multi-ethnic/multi-cultural environment.


• Ability to work a flexible schedule including some evenings and weekends.


• Ability to use Microsoft Word and Excel.


• Servsafe certified.


• A sense of humor with an easy going yet driven personality. Loves to laugh and create a positive team environment.

HOURS REQUIRED

Full time

Sweetwaters offers a competitive salary, health insurance plan, paid days off, staff discounts, direct deposit, and much more!

We are an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, gender, age, national origin, color, religion, disability, sexual orientation, military status, or any other basis protected by applicable federal, state, or local laws.