Assistant Manager

Sweetwaters Coffee & Tea; Ann Arbor (MI); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

Dental insurance

Employee discounts

Flexible schedule

Job summary

Sweetwaters Coffee & Tea is seeking an operations-minded cafe leader for a high-volume Sweetwaters location inside the University of Michigan North Campus student union, Pierpont Commons. You will oversee daily cafe operations, coach a youthful team, and ensure premium handcrafted coffee, espresso, and tea beverages are produced to standards.

You will manage guest service, training, merchandising, cleanliness, and food safety while striving to meet sales goals.

Qualifications

• Food service experience.
• Proven sales experience.
• Must enjoy working with people, multi-task, and work in a busy, fast paced environment.
• Must have strong guest service skills, be friendly, accurate, and efficient, enjoy drinking coffee or tea, and be passionate about quality.
• Ability to lift and/or move up to 30 lbs.

Responsibilities

• Ensure coffee, tea, and espresso drinks are correctly and efficiently prepared to Sweetwaters standards.
• Encourage and guide the team to meet sales goals
• Lead the team on guest service, training, product quality, merchandising, cleanliness, and food safety
• Provide friendly, accurate, and efficient guest service.
• Execute accurate and proper cash handling procedures.
• Ensure the café is clean, organized, and inviting at all times.
• Maintain and communicate knowledge of the coffee, teas, and other products.
• Support GM in weekly orders, monthly inventory, training, marketing, and scheduling

Skills

Customer service

Sales

Team leadership

Education

High school or equivalent

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Dental insurance
• Employee discounts
• Flexible schedule

ABOUT Sweetwaters Coffee & Tea

Our mission in every Sweetwaters cafe is to Make Our Guest’s Day™. How do we do this? We have a company culture and team of people that love what they do every day! Join us and contribute to a company that is based on fun, innovation, and camaraderie. Sweetwaters Coffee and Tea was founded over 30 years ago with a commitment to unique, globally inspired, real ingredient focused beverages and maintaining a community feel within each cafe.

Sweetwaters Coffee & Tea is a strong coffeehouse brand and a dynamic woman owned company that is growing. We are based in Ann Arbor and focused on providing globally inspired beverages and an excellent customer experience. We currently have over 30 locations and continue to grow across the nation.

Check out more about us here: Love Your Day The Wei & Jay Show: St. Matcha Day

OUR PURPOSE

To bring people enjoyment through creative, extraordinary & attainable luxuries within our cafes.

We are driven to:

• Communicate to build strong relationships.
• Create a contagiously fun environment for staff & guests.
• Be passionate about seriously great drinks, foods & service.
• Pursue profits as a measure of success & path for growth.

POSITION DESCRIPTION

Our ideal candidate will oversee the operations and management of a corporate Sweetwaters Coffee & Tea cafe that fosters a fun environment and generates bottom line profits. Be ready to handle high volume and dynamic and youthful staff & guests. Look forward to working with people, leading a team, and making premium handcrafted coffee, espresso, and tea beverages.

This Sweetwaters is located inside University of Michigan's North Campus student union, Pierpont Commons, with easy access to bus routes.

Responsibilities:

• Ensure coffee, tea, and espresso drinks are correctly and efficiently prepared to Sweetwaters standards.
• Encourage and guide the team to meet sales goals
• Ability to lead the team on guest service, training, product quality, merchandising, cleanliness, and food safety
• Provide friendly, accurate, and efficient guest service.
• Execute accurate and proper cash handling procedures.
• Ensure the café is clean, organized, and inviting at all times.
• Maintain and communicate your knowledge of the coffee, teas, and other products offered at Sweetwaters.
• Supports GM in all areas of operations including but not limited to: weekly orders, monthly inventory, training, marketing, and scheduling.

Requirements:

• Food service experience.
• Proven sales experience.
• Must enjoy working with people, be able to multi-task, and work in a busy, fast paced environment.
• Must have strong guest service skills, be friendly, accurate, and efficient, enjoy drinking coffee or tea, and be passionate about quality.
• Loves to laugh and work in a positive environment.
• Ability to lift and or move up to 30 lbs.
• Part or full-time

Education:

• High school or equivalent

Training & Opportunities

Upper Management training offered to qualified candidates. Opportunity for professional advancement in our growing company.

Compensation & Benefits

$17.00-$19.00 per hour*
*Tips can be earned on top of hourly rate.
Minimum 20 hours per week. Full-time available. Must have weekend availability.

Brewed coffees, teas, and Cold Brews are a perk during shifts!

Benefits for full-time employment.