Team Lead

Sweetwaters Coffee & Tea; Ann Arbor (MI); On-site; USD 12,000 - 13,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Employee discounts

Flexible schedule

Paid time off

Job summary

Sweetwaters Coffee & Tea in Ann Arbor is seeking afternoon Team Leads/Shift Leads who enjoy leading a team and making coffee, espresso, and tea beverages. This established premium coffeehouse brand was founded in Ann Arbor and has over 33 years of successful operation.

The location is inside the University of Michigan Student Union near West Quad. Responsibilities include building sales through excellent product execution, ensuring drinks meet standards, guiding the team to meet goals, and

Qualifications

• Food service experience required.
• Proven sales experience.
• Must enjoy working with people and thrive in a fast-paced environment.
• Available between 12 noon and 6 pm at least 3 days a week; 15+ hours/week with weekend availability.

Responsibilities

• Build sales through excellent product execution, guest service, and team management.
• Ensure coffee, tea, and espresso drinks are prepared to Sweetwaters standards.
• Encourage and guide the team to meet marketing and sales goals during every shift.
• Lead the team on guest service, training, product quality, merchandising, cleanliness, and food safety.
• Provide friendly, accurate, and efficient guest service.
• Execute accurate and proper cash handling procedures.
• Keep the café clean, organized, and inviting at all times.
• Maintain knowledge of coffee, teas, and other products.
• Support GM with weekly orders and monthly inventory tracking.

Skills

Food service experience

Sales experience

Team leadership

Guest service

Education

High school diploma or equivalent

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Employee discounts
• Flexible schedule
• Paid time off

Job description

Sweetwaters Coffee & Tea is looking for afternoon Team Leads/Shift Leads that enjoy working with people, leading a team, and making coffee, espresso, and tea beverages. We are an established, premium coffeehouse brand that was founded in Ann Arbor and has been operating successfully for over 33 years. This Sweetwaters is conveniently located inside of the beautiful University of Michigan Student Union adjacent to the glass atrium and easy access to West Quad dormitory.

Responsibilities:

• Build sales through excellent product execution, guest service, and team management.
• Ensure coffee, tea, and espresso drinks are correctly and efficiently prepared to Sweetwaters standards.
• Encourage and guide the team to meet marketing & sales goals during every shift
• Ability to lead the team on guest service, training, product quality, merchandising, cleanliness, and food safety
• Provide friendly, accurate, and efficient guest service.
• Execute accurate and proper cash handling procedures.
• Ensure the café is clean, organized, and inviting at all times.
• Maintain and communicate your knowledge of the coffee, teas, and other products offered at Sweetwaters.
• Supports GM in preparing and submitting weekly orders
• Supports GM in completing the monthly inventory counts and mark-out tracking

Requirements:

• Food service experience.
• Proven sales experience.
• Must enjoy working with people, be able to multi-task, and work in a busy, fast paced environment.
• Must have strong guest service skills, be friendly, accurate, and efficient, enjoy drinking coffee or tea, and be passionate about quality
• Must be available between 12noon and 6pm at least 3 days a week.
• Must be available at least 15 hours/week and have some weekend availability.
• Loves to laugh and work in a positive environment.
• Ability to lift and or move up to 50 lbs.

Preferred Experience:

• Supervisory experience.
• Leadership experience.

Education:

• High school or equivalent

Training Offered

Management training offered to qualified candidates.

Brewed coffees, teas, and Cold Brews are a perk during shifts!

Opportunity for professional advancement in our growing company.

Compensation & Benefits

$16-$17 per hour*
*Hourly rate includes tips. Minimum 15 hours per week.