Assistant Evening Manager

The Andrews Group; Ann Arbor (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Health, vision & dental insurance

Retirement match

Parking pass

Advancement opportunities

Brewed coffees and teas during shifts

Job summary

Sweetwaters Coffee & Tea in Ann Arbor, MI, is seeking an Evening Assistant Manager for a fast-paced, well-established coffeehouse. The role supports the General Manager in overseeing operations, staffing, and achieving sales goals in a corporate Sweetwaters location.

This entry-level leadership opportunity requires strong communication, guest service, and team-building skills. Nights and weekends are required, with 30 hours minimum and full-time 40 hours/week availability where possible;

Qualifications

• High school diploma or equivalent is required.
• Experience with Microsoft Word and Excel is required.
• 2 years of supervisory or shift lead experience.
• ServSafe certification preferred.

Responsibilities

• Build sales through excellent product execution and guest service.
• Train and manage the team to reach sales goals.
• Oversee daily operations, guest service, and food safety.
• Maintain Sweetwaters brand standards.
• Assist in marketing events and schedule payroll.

Skills

Communication skills

Team leadership

Guest service

Multi-tasking

Positive attitude

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Sweetwaters Coffee & Tea is a strong, growing coffeehouse brand founded over 30 years ago in Ann Arbor, Michigan. We are a woman owned and led company focused on providing globally inspired beverages & an excellent guest experience. With over 35 locations open, Sweetwaters continues to grow across the nation and we are looking for strong, smart leaders to expand with us.

Check out more about us here: Love Your Day The Wei & Jay Show: St. Matcha Day

This Sweetwaters is located inside of the busy University of Michigan Student Union.

The Evening Assistant Manager is a preferably a full-time 40 hours/week role (4:00 PM–12:15 AM, 5 days a week, with either Saturday or Sunday availability). A minimum of 25-40 hours is required.

Our Purpose:

To bring people enjoyment through creative, extraordinary & attainable luxuries within our cafes.

We are driven to:

• Communicate to build strong relationships.
• Create a contagiously fun environment for staff & guests.
• Be passionate about seriously great drinks, foods & service.
• Pursue profits as a measure of success & path for growth.

Position Description:

An Evening Assistant Manager for a well-established, fast-paced coffeehouse who will assist the General Manager in overseeing the operations, management, and attaining sales goals of a corporate Sweetwaters Coffee & Tea. This is an entry level leadership opportunity. Strong candidates will be looking for personal career growth in the exciting category of specialty coffee and tea.

Responsibilities:

• Build sales through excellent product execution, guest service, and team management.
• Assists in managing and training the team to attain sales goals.
• Assists in the managing daily operations, guest service, training, product quality, merchandising, cleanliness, and food safety.
• Maintain Sweetwaters brand standards.
• Supports GM in reviewing, preparing, and submitting orders, inventory, scheduling, and payroll.
• Supports GM in marketing events.

Requirements:

• Excellent communication skills, both verbal and written.
• Enjoys working with people, able to multi-task, and enjoys working in a busy, fast-paced environment.
• Strong guest service skills, friendly, accurate, and efficient.
• Passionate about preparing excellent beverages, pastries, desserts, and savory foods.
• Strong work ethic, driven, and detail oriented.
• Fun attitude about work and life, loves to laugh, and desires to create a positive team environment.
• Flexible availability with a minimum of 30 hours/week.
• Must be available nights and weekends.

Required education:

• High school or equivalent.
• Able to use Microsoft Office Word and Excel.

Required experience & certifications:

• 2 years of supervisory or shift lead experience
• ServSafe certified preferred

Advancement Opportunities:

• General Management training for qualified candidates
• Positions available in franchise division for qualified candidates

Benefits

• Paid time off.
• Health, vision & dental insurance options.
• Retirement match after two years.
• Parking pass to a UM lot (five minute walking distance); convenient bus route access as well.
• Opportunity for professional and financial advancement in our growing company.
• Brewed coffees, teas, and Cold Brew coffee are a perk during shifts!

We are an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, gender, age, national origin, color, religion, disability, sexual orientation, military status, or any other basis protected by applicable federal, state, or local laws.