Café Operations Manager — Drive Service Excellence

ISS Facility Services - North America; Boulder (CO); On-site; USD 79,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, life insurance

Disability insurance

Comprehensive leave program

Job summary

ISS Facility Services - North America is seeking a Food Services Manager to oversee café operations and ensure alignment with client strategy. The role focuses on continuous improvement, compliance, and delivering quality food service across sites.

The ideal candidate will have 3+ years in food service management, lead a 20+ person team, and drive innovative solutions while maintaining safety and budget adherence. A ServSafe certification and valid driver’s license are preferred.

Qualifications

• 3+ years of food service management experience.
• Experience managing 20+ staff.
• Proven leadership in hospitality.
• Coaching and teaching skills.
• Food safety and allergen experience.
• ServSafe certification preferred or can be certified.
• Driver's license and willingness to travel as needed.

Responsibilities

• Travel to nearby sites may be required; hold a valid driver's license.
• Ensure high-quality, cost-effective food service delivery.
• Develop menus meeting customer needs.
• Interview and hire unit staff in accordance with regulations.
• Train and develop staff per corporate guidelines.
• Maintain accounting, budgeting and payroll records.
• Maintain sanitary operation per health regulations; follow HACCP guidelines.
• Communicate with customers and management to drive operational improvements.
• Supervise and schedule unit food service personnel.
• Schedule employees and conduct meetings.
• Coach employees and conduct performance appraisals.

Skills

Food service mgmt

Team leadership

Budget management

Food safety

Customer relations

Communication

Coaching

ServSafe certification

Union experience

Menu planning

Education

Culinary degree

Hospitality program

Tools

Google Docs

Microsoft Word

Excel

PowerPoint

Job description

ISS Facility Services - North America is seeking a Food Services Manager to oversee café operations and ensure alignment with client strategy. The role focuses on continuous improvement, compliance, and delivering quality food service across sites.

The ideal candidate will have 3+ years in food service management, lead a 20+ person team, and drive innovative solutions while maintaining safety and budget adherence. A ServSafe certification and valid driver’s license are preferred.