Operations Manager

Hard Rock Cafe; New Jersey; On-site; NOK 900,000 - 1,200,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Cafe Bergen is seeking an Operations Manager to lead financial performance and guest experience in a premier restaurant. You will mentor hourly staff, manage labor, and ensure adherence to brand standards across all shop and service areas.

You will drive retail and service excellence, foster guest-focused service, and collaborate with senior management to attract top talent and build career paths for the team.

Responsibilities

• Demonstrate financial comprehension of the cafe’s budget and P&L.
• Serve as a mentor and coach to develop hourly staff into brand ambassadors and customer service stewards.
• Manage labor schedules in line with the cafe’s budget and forecast models.
• Successfully run a department and/or cost center.
• Partner across departments to deliver products and services to brand standards.
• Support senior management in building a highly functional hourly team with shared vision.
• Execute brand standards within the Rock Shop and grow retail sales through staff and guest interaction.
• Foster a customer service culture where the guest comes first in every situation.
• Meet or exceed guest satisfaction standards as per objective ranking systems.
• Remain an objective observer of service standards to meet guest expectations.
• Engage with guests in regards to music, both current and past.
• Support management in attracting and retaining talented people and placing them effectively.
• Define goals and expectations using performance reviews and hold the team accountable.
• Support staff development and career progression along defined paths.
• Serve as a Learning Coach to develop and execute learning and development programs.
• Maintain a self-motivated approach to personal and professional growth.

Job description

The soon to be opened Hard Rock Cafe Bergen is looking for an Operations Manager.

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

Job Description

The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives

• Demonstrate financial comprehension of the cafe’s budget and P&L.
• Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.
• Manage labor schedules in line with the cafe’s budget and forecast models.
• Successfully run a department and/or cost center.
• Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.
• Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.
• Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.
• Foster an environment of customer service in which all team members put the guest first in every situation.
• Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
• Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld.
• Ability to engage with guests in regards to music both current and past.
• Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
• Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.
• Support staff development and advancement along well-defined career paths.
• Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.
• Possess a self-motivated approach to their own personal and professional

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.