Cafe Operations Leader & Brand Ambassador

Seminole Hard Rock Support Services; San Francisco (CA); On-site; USD 100,000 - 146,000; Full time

Job summary

Hard Rock International in San Francisco, CA is seeking an Operations Manager to lead a high-volume cafe operation, manage P&L, labor, and guest experience. You will partner with senior leadership to uphold brand standards, mentor hourly staff, and drive revenue through cost control and exceptional service.

The ideal candidate has 3+ years of operations management in casual-full-service dining, strong communication, business acumen, and a passion for hospitality.

Qualifications

• 3+ years in an Operations Managerial role with high volume exposure in a casual-themed, full-service restaurant.

Responsibilities

• Demonstrate financial comprehension of the cafe’s budget and P&L.
• Mentor and coach hourly staff to deliver Hard Rock brand standards.
• Manage labor schedules in line with budget and forecast models.
• Run a department and/or cost center.
• Drive guest satisfaction and brand standards across cafe and Rock Shop.

Skills

Leadership

Budgeting

People management

Communication

Hospitality mindset

Job description

Hard Rock International in San Francisco, CA is seeking an Operations Manager to lead a high-volume cafe operation, manage P&L, labor, and guest experience. You will partner with senior leadership to uphold brand standards, mentor hourly staff, and drive revenue through cost control and exceptional service.

The ideal candidate has 3+ years of operations management in casual-full-service dining, strong communication, business acumen, and a passion for hospitality.