Cafe Operations Lead & Team Coach

YOU & ME CLEANING; Washington (District of Columbia); On-site; USD 38,000 - 52,000; Full time

Job summary

YOU & ME CLEANING is seeking a Café Supervisor to oversee daily outlet operations, lead the team, and uphold high standards of service, food quality, and hygiene in Washington, DC. You will plan rosters, coaching staff, and coordinate kitchen and service teams to ensure timely orders and smooth performance.

The role requires strong leadership, customer service and organizational abilities, with availability to work shifts, weekends, and public holidays in a fast-paced environment.

Qualifications

• Relevant experience in F&B operations with supervisory or team-leading experience preferred.
• Strong leadership, communication and customer service skills.
• Good organizational skills and the ability to manage daily operational priorities.
• Knowledge of inventory control, cash handling and food hygiene practices.
• Able to work independently and lead a team in a fast-paced environment.
• Willing to work shifts, weekends and public holidays.

Responsibilities

• Oversee daily outlet operations to ensure smooth and efficient service.
• Plan staff rosters, assign duties and manage manpower deployment.
• Supervise staff performance and provide coaching on service and operational procedures.
• Coordinate kitchen and service teams to ensure timely and accurate order fulfilment.
• Monitor food quality and ensure compliance with established preparation and presentation standards.
• Oversee inventory checks, stock ordering and replenishment to minimise shortages and wastage.
• Handle customer feedback and complaints, resolving issues promptly and professionally.
• Supervise cashiering, daily sales reconciliation and opening and closing procedures.
• Ensure staff comply with food hygiene, workplace safety and cleanliness requirements.
• Train and orientate new employees.
• Monitor operating expenses and recommend improvements to productivity and service.
• Report sales performance, staffing matters and operational issues to management.

Skills

Leadership

Customer service

Communication

Organizational skills

Team supervision

Problem solving

Job description

YOU & ME CLEANING is seeking a Café Supervisor to oversee daily outlet operations, lead the team, and uphold high standards of service, food quality, and hygiene in Washington, DC. You will plan rosters, coaching staff, and coordinate kitchen and service teams to ensure timely orders and smooth performance.

The role requires strong leadership, customer service and organizational abilities, with availability to work shifts, weekends, and public holidays in a fast-paced environment.