Café Operations Lead — Espresso & Guest Experience

University of Washington Medical Center; Seattle (WA); On-site; USD 66,000 - 80,000; Full time

Job summary

The University of Washington Medical Center’s Housing & Food Services team seeks an Assistant Manager for Cafes to oversee Rotunda Café operations, including espresso service, Grab & Go and the deli program, within a busy healthcare setting.

You will lead daily service Monday through Friday, supervise café staff, coordinate training and staffing, and partner with campus stakeholders to ensure safety, quality and exceptional guest experiences.

Qualifications

• Bachelor’s degree in hospitality, business administration or related field.
• Minimum of two years of management experience in the food service industry.
• Excellent interpersonal, organizational, analytical, communication and problem-solving skills.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, PowerPoint and Project.

Responsibilities

• Serve as the primary operational leader for Rotunda Café, ensuring successful daily execution of breakfast and lunch service Monday through Friday.
• Manage the multi-component café operation, including high-volume espresso, Grab & Go, retail and convenience products, and the Hot Self-Service Deli.
• Provide active floor leadership during peak service periods, maintaining approximately 90% floor presence and 10% administrative time during operating hours.
• Ensure operations consistently meet HFS standards for customer service, product quality, cleanliness, food safety, and operational efficiency.
• Lead implementation and continuous improvement of the Hot Self-Service Deli, including production coordination, product quality, merchandising, waste management, and customer feedback.

Skills

Interpersonal skills

Organizational skills

Analytical skills

Communication skills

Problem-solving

MS Office proficiency

Education

Bachelor’s degree in hospitality or related field

Tools

CBORD Food Service Suite

Job description

The University of Washington Medical Center’s Housing & Food Services team seeks an Assistant Manager for Cafes to oversee Rotunda Café operations, including espresso service, Grab & Go and the deli program, within a busy healthcare setting.

You will lead daily service Monday through Friday, supervise café staff, coordinate training and staffing, and partner with campus stakeholders to ensure safety, quality and exceptional guest experiences.