Cafe Leader: Elevate Team Performance & Guest Experience

Stumptown Coffee; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid holidays

Vacation

Sick leave

Job summary

Stumptown Coffee is seeking a Café Manager to lead day-to-day operations, set a clear vision for excellence, and nurture a high-performing team focused on guest experience.

You will train staff, ensure hospitality standards, manage financials, and collaborate with retail leadership to deliver innovative offerings.

This role rewards strong leadership, professional development, and a deep commitment to quality, inclusivity, and community engagement.

Qualifications

• Proven leadership skills with the ability to set vision, motivate teams, and drive accountability.
• Strong sense of professionalism, follow-through, and personal responsibility.
• Demonstrated ability to create an inclusive and collaborative team environment.
• Commitment to delivering exceptional customer experiences with warmth and integrity.
• Excellent communication skills with employees, customers, and cross-functional partners.
• Strong attention to detail and operational excellence.
• Ability to coach, mentor, and develop employees at all levels.
• Receptive to feedback with a continuous improvement mindset.
• Ability to manage multiple priorities and maintain composure under pressure.
• Familiarity with café or food & beverage operations preferred; willingness to continuously build product knowledge.
• 2 years of supervisory experience in the hospitality industry, strongly preferred.

Responsibilities

• Set a clear vision and pace for the café, creating the conditions by which the team can thrive.
• Lead daily operations of the café, ensuring smooth, efficient, and guest-focused service.
• Build, train, and develop a high-performing team; foster a culture of learning, accountability, and continuous improvement.
• Create and maintain an exceptional guest experience that reflects Stumptown's values and quality standards.
• Serve as a visible and approachable leader—representing Stumptown's mission, voice, and values both within the café and in the community.
• Manage financial performance of the café, including inventory management, labor efficiency, and all monetary transactions.
• Maintain operational excellence, including cleanliness, safety, and equipment maintenance.
• Conduct regular team meetings and one-on-one coaching to align the team around goals and encourage professional development.
• Collaborate with Retail Leadership, education, and cross-functional departments to ensure consistency and innovation in offerings and service.
• Oversee product quality and consistency through team training, quality control practices, and regular tasting and evaluation.
• Stay current on product knowledge and industry trends; actively share insights with the team to inspire ongoing learning.
• Perform other duties as assigned to support the overall success of the café and Stumptown's broader mission.

Skills

Leadership

Communication

Team development

Customer service

Operational excellence

Hospitality

Time management

Coaching

Adaptability

Collaboration

Job description

Stumptown Coffee is seeking a Café Manager to lead day-to-day operations, set a clear vision for excellence, and nurture a high-performing team focused on guest experience.

You will train staff, ensure hospitality standards, manage financials, and collaborate with retail leadership to deliver innovative offerings.

This role rewards strong leadership, professional development, and a deep commitment to quality, inclusivity, and community engagement.