Café Manager

Port City Java, Inc.; Apex (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

401 (K) Retirement Plan with company 1

Paid Time Off

Dental, Vision, Life Insurance

Short-Term Disability insurance

Cafe Discounts

Job summary

Port City Java, Inc. in Apex, NC seeks a Café Manager to oversee daily operations and ensure brand standards are upheld. You will lead a team of 8–15 baristas, drive customer service excellence, and manage scheduling, training, and financial performance.

Responsibilities include marketing program execution, inventory and payroll tasks, health/food safety compliance, and maintaining high sanitation levels while delivering a superior guest experience.

Qualifications

• Experience leading a cafe or restaurant team.
• Strong customer service and problem-solving abilities.
• Ability to hire, train and schedule staff effectively.

Responsibilities

• Oversee daily cafe operations and ensure brand standards are met.
• Hire, train, coach, and manage Baristas and cafe staff.
• Write weekly schedules and manage payroll, inventory, and reporting.
• Ensure health & safety compliance and maintain cleanliness.
• Execute local marketing programs and drive sales and customer satisfaction.
• Handle cash, credit and gift card transactions with accuracy.

Skills

Leadership

Operations management

Customer service

Staff training

Education

High school diploma

Job description

Responsible for brand standards, cost control, and customer service. Assigned to a particular location and responsible for the operations, sanitation standards, financial performance, and Port City Java brand standards in the Café to which they are assigned.Required Responsibilities (including, but not limited to):Provide superior customer service and satisfaction on a daily basis.Maintain high levels of cleanliness and sanitation in the café. Being sure to follow, and enforce, proper Food Safety regulations that keep in line with the Local Health Department.Ensure product quality and integrity for all food and beverage being served in the cafes.Provide leadership and direction to Baristas, ensuring that goals and objectives are met. Function as support for Baristas and provide direction related to the implementation of new operational programs and enforcement of brand standards.Initial Interviewing and hiring of new baristas who will join the Café staff. Properly filling out new hire paperwork for each new trainee and then teaching and training them to become successful Baristas.Write weekly Café schedules for the Café.Responsible for all aspects of staff management including interviewing, reference checks, hiring, training, coaching, counseling, disciplinary action, and termination of Café staff.Execute local cafe and system-wide marketing programs and promotions.Write and conduct bi-annual reviews for Baristas which include goals, recaps of the previous period and assign pay increases when appropriate.Oversee daily operations of assigned cafes to ensure that company policies and procedures are followed by all hourly employees, which can range from 8-15 people per Café.Participate in weekly manager meetings with other Café Managers, District Managers, and key staff of other departments within the corporate office to review procedures and rollouts, give updates and share best practices. Departments involved include Roasting, Franchising, Marketing, Accounting and Human Resources.Take monthly inventories in the Café.Fulfill daily, weekly, and monthly paperwork relating to the store operations. Some examples may include sales, payroll, ordering, and weekly reporting.Responsible for the safe, functional, and efficient operation of corporate café assigned. Ensure that facilities are maintained effectively and to the health department standards.Responsible for all cash, credit, and gift card transactions in the café. All cash handling and financial statements are the responsibility of the Café Manager.On-going support, training, and testing of staff, providing them with the resources they need to meet those goals.Physical Demands:Must be able to stand, sit or walk for extended periods of time or entire work shift.Work may require, on occasion, the need to lift or otherwise move objects weighing up to 50lbs.Must be able to regularly operate computers and other office productivity machinery, such as copier, printers, etc.Must be able to frequently communicate in various situations as required by Job Duties.Must be able to determine quality by tastings, cuppings, etc. of various products/recipes related to Port City Java system.Company Benefits:Medical insurance (85% employer paid)Dental, Vision, Life Insurance, and Short-Term Disability insurance available at competitive ratesPaid Time Off: Vacation Time, Sick Leave, and Holidays401 (K) Retirement Plan with company match, following 1-year of serviceWhole Bean Coffee/Tea and additional Café Discounts