Café Manager

Port City Java, Inc.; Leland (NC); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical insurance (85% employer paid)

Dental, Vision, Life Insurance, and SD

Paid Time Off

401(k) Retirement Plan with company 1+

Cafe discounts

Job summary

Port City Java, Inc. is seeking a Cafe Manager to lead daily operations, staff scheduling, and customer service excellence at a Port City location in North Carolina. You will drive brand standards and supervise baristas while coordinating with districts and departments.

The role includes hiring, training, coaching, conducting reviews, and managing cash and POS transactions to support financial performance and health standards in the café.

Qualifications

• Lead and manage cafe staff, including hiring, training, coaching and discipline.
• Deliver exceptional customer service and satisfaction daily.
• Oversee cash, credit, and gift card transactions and financial reporting.

Responsibilities

• Interview and hire new baristas and trainees; complete onboarding paperwork.
• Create weekly schedules for the café team.
• Provide leadership and direction to Baristas; enforce brand standards and programs.
• Execute local cafe and system-wide marketing programs and promotions.
• Conduct bi-annual reviews and manage pay increases where appropriate.
• Oversee daily operations of assigned cafes and ensure policy compliance.
• Participate in manager meetings to review procedures and share best practices.
• Take regular inventories and fulfill payroll, ordering, and reporting duties.
• Ensure health, safety, and sanitation standards are maintained.

Skills

Leadership

Customer service

Staff management

Cash handling

Tools

POS system

Job description

Responsible for brand standards, cost control, and customer service. Assigned to a particular location and responsible for the operations, sanitation standards, financial performance, and Port City Java brand standards in the Café to which they are assigned.Required Responsibilities (including, but not limited to):Provide superior customer service and satisfaction on a daily basis.Maintain high levels of cleanliness and sanitation in the café. Being sure to follow, and enforce, proper Food Safety regulations that keep in line with the Local Health Department.Ensure product quality and integrity for all food and beverage being served in the cafes.Provide leadership and direction to Baristas, ensuring that goals and objectives are met. Function as support for Baristas and provide direction related to the implementation of new operational programs and enforcement of brand standards.Initial Interviewing and hiring of new baristas who will join the Café staff. Properly filling out new hire paperwork for each new trainee and then teaching and training them to become successful Baristas.Write weekly Café schedules for the Café.Responsible for all aspects of staff management including interviewing, reference checks, hiring, training, coaching, counseling, disciplinary action, and termination of Café staff.Execute local cafe and system-wide marketing programs and promotions.Write and conduct bi-annual reviews for Baristas which include goals, recaps of the previous period and assign pay increases when appropriate.Oversee daily operations of assigned cafes to ensure that company policies and procedures are followed by all hourly employees, which can range from 8-15 people per Café.Participate in weekly manager meetings with other Café Managers, District Managers, and key staff of other departments within the corporate office to review procedures and rollouts, give updates and share best practices. Departments involved include Roasting, Franchising, Marketing, Accounting and Human Resources.Take monthly inventories in the Café.Fulfill daily, weekly, and monthly paperwork relating to the store operations. Some examples may include sales, payroll, ordering, and weekly reporting.Responsible for the safe, functional, and efficient operation of corporate café assigned. Ensure that facilities are maintained effectively and to the health department standards.Responsible for all cash, credit, and gift card transactions in the café. All cash handling and financial statements are the responsibility of the Café Manager.On-going support, training, and testing of staff, providing them with the resources they need to meet those goals.Physical Demands:Must be able to stand, sit or walk for extended periods of time or entire work shift.Work may require, on occasion, the need to lift or otherwise move objects weighing up to 50lbs.Must be able to regularly operate computers and other office productivity machinery, such as copier, printers, etc.Must be able to frequently communicate in various situations as required by Job Duties.Must be able to determine quality by tastings, cuppings, etc. of various products/recipes related to Port City Java system.Company Benefits:Medical insurance (85% employer paid)Dental, Vision, Life Insurance, and Short-Term Disability insurance available at competitive ratesPaid Time Off: Vacation Time, Sick Leave, and Holidays401 (K) Retirement Plan with company match, following 1-year of serviceWhole Bean Coffee/Tea and additional Café Discounts