Retail Sales & Guest Experience Associate

Seminole Hard Rock; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Career site access

Job summary

Seminole Hard Rock seeks team members to greet guests, process sales, and guide guests through the property with strong product knowledge. Candidates should excel in upselling, maintain clean stores and proper stock, and follow visual display standards.

Regular duties include opening/closing tasks and ensuring guest satisfaction. The role requires two months of on-the-job training or related experience, with flexibility for various shifts and strong teamwork and communication skills.

Qualifications

• Leadership and interpersonal skills required.
• Excellent written and spoken communication.
• Organized, meticulous, and confidential.
• Familiarity with various computer systems and applications.
• Flexible to work varying shifts and schedules.
• Ability to work effectively in a team and manage multiple tasks.

Responsibilities

• Greets guests and answers questions politely.
• Handles sales transactions and cash with accuracy.
• Directs guests to different areas of the property.
• Communicates product features and benefits to guests.
• Uses upselling techniques to drive sales.
• Maintains store cleanliness and stock levels.
• Displays products per Hard Rock standards.
• Performs opening/closing duties and housekeeping tasks.
• Ensures guest satisfaction by creating memorable experiences.
• Attends meetings and completes follow-ups.

Skills

Leadership

Interpersonal skills

Communication (oral and written)

Organization

Confidentiality

Teamwork

Multitasking

Problem solving

Tools

Computer systems familiarity

Job description

Seminole Hard Rock seeks team members to greet guests, process sales, and guide guests through the property with strong product knowledge. Candidates should excel in upselling, maintain clean stores and proper stock, and follow visual display standards.

Regular duties include opening/closing tasks and ensuring guest satisfaction. The role requires two months of on-the-job training or related experience, with flexibility for various shifts and strong teamwork and communication skills.