Cafe General Manager: Lead Team, Elevate Guest Experience

Tropical Smoothie Cafe; Tinley Park (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Tropical Smoothie Cafe in Tinley Park, IL is seeking a General Manager to lead both front-of-house and back-of-house operations, drive guest experience, and ensure product quality. The GM will recruit, train, and coach team members, uphold brand standards, and work toward sales goals with a focus on safety and ServSafe compliance.

The role requires hands-on leadership, ability to manage daily restaurant operations, and a commitment to creating a fast-paced, guest-friendly environment.

Qualifications

• 5 years of food service experience or hospitality degree.
• Self-starter able to clarify ambiguity, make solid decisions and create solutions in a fast-paced org.

Responsibilities

• Wears an owner’s hat in operating the store.
• Knowledgeable and proficient in each position within the cafe.
• Successful completion of the Cafe Basics, Certified Trainer, and Crew Leader Training Programs.
• Recruits, interviews, hires, and trains new Crew Members to ensure staffing at the appropriate level.
• Manages and delegates daily functions of the cafe including prepping product, making food and smoothies, serving customers, and completing daily and weekly cleaning duties.
• Leads and coaches Assistant Managers and staff during each shift to ensure brand standards are upheld.
• Manages the brand experience, including hospitality, quality control, and speed of service.
• Ensures all safety and security policies are being followed as set by the brand.
• Hires and trains cross functional Team Members to ensure the store is staffed at the appropriate level.
• Drives servsafe compliance and proper food handling procedures.
• Performs any additional tasks necessary to run the store.

Skills

Food service experience

Leadership

Staff training

Hospitality mindset

Education

Hospitality degree

Job description

Tropical Smoothie Cafe in Tinley Park, IL is seeking a General Manager to lead both front-of-house and back-of-house operations, drive guest experience, and ensure product quality. The GM will recruit, train, and coach team members, uphold brand standards, and work toward sales goals with a focus on safety and ServSafe compliance.

The role requires hands-on leadership, ability to manage daily restaurant operations, and a commitment to creating a fast-paced, guest-friendly environment.