Cafe General Manager: Lead Operations & Guest Experience

Tropical Smoothie Cafe; New Lenox (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Tropical Smoothie Cafe in New Lenox, IL is seeking a General Manager to lead both front-of-house and back-of-house operations, dedicating substantial time to leadership, scheduling, and ensuring guest satisfaction, food safety, and brand standards.

The GM will hire, train, and develop restaurant teams, drive sales through catering and daily service, and ensure staff compliance with safety policies in a fast-paced environment.

Qualifications

• 5 years of food service experience or hospitality degree.
• Self-starter; able to clarify ambiguity, make solid decisions, and create solutions in a fast-paced organization.

Responsibilities

• Lead front-of-house and back-of-house operations.
• Hire, train, and discipline restaurant team members and management.
• Ensure guest experience, safety, product quality, and brand standards.
• Drive catering and sales growth while managing daily operations.
• Coach and develop managers and staff during each shift.

Skills

Restaurant management

Staff training

Hiring & interviewing

Education

Hospitality degree

Job description

Tropical Smoothie Cafe in New Lenox, IL is seeking a General Manager to lead both front-of-house and back-of-house operations, dedicating substantial time to leadership, scheduling, and ensuring guest satisfaction, food safety, and brand standards.

The GM will hire, train, and develop restaurant teams, drive sales through catering and daily service, and ensure staff compliance with safety policies in a fast-paced environment.