Cafe General Manager: Lead Teams, Guest Experience, Growth

Tropical Smoothie Cafe; Ohio; On-site; USD 65,000 - 85,000; Full time

Job summary

The Tropical Smoothie Cafe General Manager leads the front-of-house and back-of-house operations, ensuring an exceptional guest experience and product quality. The role blends hands-on cooking duties with strong leadership to develop the team and meet brand standards.

Responsibilities include hiring, training, coaching, safety compliance, and driving sales through catering and daily operations. Expect a fast-paced, team-driven environment with a focus on hospitality and quality.

Qualifications

• 5 years of food service experience or hospitality degree.
• Ability to lead a team and drive guest satisfaction.
• Proven ability to manage fast-paced operations.

Responsibilities

• Lead front-of-house and back-of-house operations.
• Recruit, hire, and train cafe crew members and managers.
• Ensure brand standards, hospitality, and quality control.
• Drive catering opportunities and sales growth.
• Maintain safety and security policies.
• Ensure speed of service and customer satisfaction.

Skills

People management

Staff training

Customer service

Safety compliance

Education

Hospitality degree

Job description

The Tropical Smoothie Cafe General Manager leads the front-of-house and back-of-house operations, ensuring an exceptional guest experience and product quality. The role blends hands-on cooking duties with strong leadership to develop the team and meet brand standards.

Responsibilities include hiring, training, coaching, safety compliance, and driving sales through catering and daily operations. Expect a fast-paced, team-driven environment with a focus on hospitality and quality.