Cafe General Manager: Lead Operations & Guest Experience

Tropical Smoothie Cafe; Orland Park (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

Tropical Smoothie Cafe is seeking a General Manager to lead both front-of-house and back-of-house operations. The GM will focus on managerial duties, with some food preparation responsibilities, to maintain guest satisfaction, safety, and product quality.

The role emphasizes developing managers and driving catering and sales growth while meeting brand standards. Responsibilities include staffing, training, and supervising the café team, ensuring smooth daily operations, and upholding health and

Qualifications

• 5 years of food service experience or hospitality degree.

Responsibilities

• Wears an “owner’s hat” in operating the store.
• Knowledgeable and proficient in each position within the cafe.
• Successful completion of the Cafe Basics, Certified Trainer, and Crew Leader Training Programs.
• Recruits, interviews, hires, and trains new Crew Members to ensure the café is staffed at the appropriate level.
• Manages and delegates daily functions of the café including prepping product, making food and smoothies, serving customers, and completing daily and weekly cleaning duties.
• Leads and coaches Assistant Managers and staff during each shift to ensure brand standards are upheld.
• Manages the brand experience, including hospitality, quality control, and speed of service.
• Ensures all safety and security policies are being followed as set by the brand.
• Hires and trains cross functional Team Members to ensure the store is staffed at the appropriate level.
• Drives servsafe compliance and proper food handling procedures.
• Performs any additional tasks necessary to run the store.

Education

Hospitality degree

Job description

Tropical Smoothie Cafe is seeking a General Manager to lead both front-of-house and back-of-house operations. The GM will focus on managerial duties, with some food preparation responsibilities, to maintain guest satisfaction, safety, and product quality.

The role emphasizes developing managers and driving catering and sales growth while meeting brand standards. Responsibilities include staffing, training, and supervising the café team, ensuring smooth daily operations, and upholding health and