Cafe Experience Lead - Service, Coaching & Ops

Life Time Inc.; Biltmore (TN); On-site; USD 38,000 - 54,000; Full time

Job summary

Life Time Inc. in Tennessee seeks an Assistant Café Leader to support the Café Leader in delivering exceptional guest experiences and running daily operations in a fast-paced café environment.

You will coach a high-performing team, manage labor, food costs and inventory, uphold food safety and Life Time brand standards, and contribute to sales through outstanding service. Requirements include a High School diploma; 1–2 years leadership in a fast-casual or café setting; ServSafe Manager

Qualifications

• High School diploma or equivalent required.
• 1–2 years of leadership experience in a fast-casual or café setting.
• ServSafe Manager certification required.
• ServSafe Alcohol Safety certification (if applicable).
• CPR/AED certification required.

Responsibilities

• Leads day-to-day café operations with a focus on hospitality, service standards, and shift execution.
• Coaches, trains, and motivates team members to deliver exceptional guest experiences and meet performance expectations.
• Partners with the Café Leader to manage labor, food costs, inventory, and overall financial performance.
• Supports hiring, onboarding, and ongoing development of team members to create a strong, service-focused café culture.
• Ensures all food safety, cleanliness, and Life Time brand standards are upheld on every shift.

Skills

Hospitality leadership

Guest engagement

Communication

Coaching

Education

High School diploma

College degree in business, hospitality, or related field

Tools

POS systems

Inventory processes

Job description

Life Time Inc. in Tennessee seeks an Assistant Café Leader to support the Café Leader in delivering exceptional guest experiences and running daily operations in a fast-paced café environment.

You will coach a high-performing team, manage labor, food costs and inventory, uphold food safety and Life Time brand standards, and contribute to sales through outstanding service. Requirements include a High School diploma; 1–2 years leadership in a fast-casual or café setting; ServSafe Manager