Café Experience Lead - Hospitality & Events

Compass Group USA; New York (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Restaurant Associates, a leading dining and event catering provider, seeks a Cafe Manager for the Employee Eatery at The Met Museum in New York. You will guide the front-of-house team, support daily operations, and foster a culture of hospitality, collaboration, and service excellence.

You will partner with culinary and operations teams to deliver thoughtful service, manage schedules and guest experiences, and contribute to a strong service culture in a dynamic museum setting.

Qualifications

• Experience in hospitality or foodservice front-of-house operations.
• Leadership or team coordination experience, formal or informal.
• Ability to coach, support, and develop team members.
• Comfort managing schedules and basic financial processes.
• Familiarity with POS systems and reservations platforms.

Responsibilities

• Lead, coach, and support front-of-house team in delivering high-quality service.
• Participate in hiring, onboarding and training to build a capable team.
• Create and manage schedules, payroll, and daily admin tasks.
• Support inventory management, par levels, and resource planning.
• Facilitate pre-shift meetings to align daily priorities and standards.
• Collaborate with culinary, operations, and support teams for a seamless guest experience.
• Manage reservations, seating plans, and station assignments.
• Oversee side work assignments and teamwork across roles.
• Foster a clean, organized dining environment and respond to guest feedback.

Skills

Leadership

Team coordination

Communication

Organizational skills

POS systems

Tools

POS systems

Reservations platforms

Excel

Word

Outlook

Job description

Restaurant Associates, a leading dining and event catering provider, seeks a Cafe Manager for the Employee Eatery at The Met Museum in New York. You will guide the front-of-house team, support daily operations, and foster a culture of hospitality, collaboration, and service excellence.

You will partner with culinary and operations teams to deliver thoughtful service, manage schedules and guest experiences, and contribute to a strong service culture in a dynamic museum setting.