Cafe Dining Services Leader - High-Volume Ops

Carilion Clinic; Roanoke (VA); On-site; USD 58,000 - 86,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

Pension plan (Employer funded)

Paid time off

Onsite fitness centers

Well-being app access

Childcare discounts

Continued education and training

Job summary

Carilion Clinic in Roanoke, VA is seeking a Cafe Dining Services Manager to lead daily dining operations across café and clinical settings. You will supervise supervisors and frontline staff, manage budgets, and drive high-quality service while ensuring regulatory compliance.

The role emphasizes strong leadership, financial stewardship, and collaboration with nursing, facilities, and vendors to improve patient and staff dining experiences.

Qualifications

• Minimum of 5 years of experience in food service operations, including leadership responsibility in a high-volume environment.
• High School Diploma or GED required.
• Strong leadership, organizational, financial, problem-solving, and communication skills.
• Proficiency with Microsoft Office and operational systems.

Responsibilities

• Manages daily operations of assigned dining services areas, ensuring safe, efficient, and high-quality food service delivery
• Leads, coaches, and develops supervisors, leads, and frontline staff; oversees hiring, training, scheduling, performance management, and employee retention
• Establishes daily priorities and directs staffing and workflow to meet operational, quality, and service expectations
• Monitors customer satisfaction data and rounding feedback; implements improvement strategies based on findings
• Ensures compliance with all applicable regulatory, sanitation, food safety, and infection prevention standards (including OSHA, Joint Commission, state and local regulations)
• Oversees food, supply, and equipment inventory; supports budget management, expense monitoring, and cost-containment initiatives
• Maintains accuracy of menu systems, production systems, and clinical or retail interfaces as applicable
• Collaborates with nursing, clinical teams, facilities, vendors, and leadership to support service delivery and operational initiatives
• Participates in departmental and system-wide projects, performance improvement initiatives, and policy development
• Maintains confidentiality of patient, employee, and operational information

Skills

Leadership

Organizational skills

Financial management

Problem-solving

Communication skills

Microsoft Office

Operational systems

Education

High School Diploma or GED

Job description

Carilion Clinic in Roanoke, VA is seeking a Cafe Dining Services Manager to lead daily dining operations across café and clinical settings. You will supervise supervisors and frontline staff, manage budgets, and drive high-quality service while ensuring regulatory compliance.

The role emphasizes strong leadership, financial stewardship, and collaboration with nursing, facilities, and vendors to improve patient and staff dining experiences.