CAFE DINING SERVICES MANAGER

CP01 Carilion Medical Center; Roanoke (VA); On-site; USD 58,000 - 86,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Employer Funded Pension

Paid Time Off

Onsite fitness facilities

Wellness discounts

Education & training

Job summary

Carilion Clinic seeks a Dining Services Manager to lead daily dining operations, ensure high quality food service, and drive staff performance in a high-volume environment. You will supervise supervisors and front-line staff, coordinate scheduling, and partner with nursing and clinical teams to support service delivery.

Requirements include a High School Diploma or GED and at least 5 years of experience in food service operations with leadership responsibilities, plus strong organizational and

Qualifications

• Minimum 5 years of experience in food service operations with leadership responsibility.
• Strong leadership, organizational, financial, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide leadership and operational management for dining services.
• Supervise, coach, and develop supervisors and frontline staff.
• Ensure regulatory compliance, food safety, and infection prevention standards.
• Oversee budgeting, cost-containment, and inventory management.

Skills

Leadership

Staff development

Operational management

Customer focus

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Employment Status:

Full time Shift: Variable Hours (United States of America) Facility: 1906 Belleview Ave SE - Roanoke Requisition Number: R162855

CAFE DINING SERVICES MANAGER (Open)

How You’ll Help Transform Healthcare:

• The Manager, Dining Services provides leadership and operational management for assigned dining services operations, ensuring high levels of customer satisfaction, regulatory compliance, financial stewardship, and employee engagement.
• Promotes a positive, service-oriented work environment aligned with departmental and organizational goals.
• The Manager, Dining Services Manages daily operations of assigned dining services areas, ensuring safe, efficient, and high-quality food service delivery
• Leads, coaches, and develops supervisors, leads, and frontline staff; oversees hiring, training, scheduling, performance management, and employee retention
• Establishes daily priorities and directs staffing and workflow to meet operational, quality, and service expectations
• Monitors customer satisfaction data and rounding feedback; implements improvement strategies based on findings
• Ensures compliance with all applicable regulatory, sanitation, food safety, and infection prevention standards (including OSHA, Joint Commission, state and local regulations)
• Oversees food, supply, and equipment inventory; supports budget management, expense monitoring, and cost-containment initiatives
• Maintains accuracy of menu systems, production systems, and clinical or retail interfaces as applicable
• Collaborates with nursing, clinical teams, facilities, vendors, and leadership to support service delivery and operational initiatives
• Participates in departmental and system-wide projects, performance improvement initiatives, and policy development
• Maintains confidentiality of patient, employee, and operational information

What We Require:

• Education: High School Diploma or GED.
• Experience: Minimum of 5 years of experience in food service operations, including leadership responsibility in a high-volume environment.
• Licensure, Certification, and/or Registration: none.
• Life Support: N/A
• Other Minimum Qualifications: Strong leadership, organizational, financial, problem-solving, and communication skills. Ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office and operational systems. Ability to lead teams, resolve operational issues independently, and collaborate effectively across departments.

Compensation Range:

$57,616.00 - $86,424.00 Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Equal Opportunity Statement

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace.

For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay and Well-being at Carilion

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

In our workplace, we're devoted to the success of our employees. No matter where you are in your career, we will help you continue to learn, grow, and share your knowledge with others. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Join an organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, fully dedicated, and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, and multi-specialty physician practices spanning southwestern Virginia.

Join us and begin your career in a place where every day is a new adventure of creating the future of health care.