CAFE DINING SERVICES MANAGER

Carilion Clinic; Roanoke (VA); On-site; USD 58,000 - 86,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

Pension plan (Employer funded)

Paid time off

Onsite fitness centers

Well-being app access

Childcare discounts

Continued education and training

Job summary

Carilion Clinic in Roanoke, VA is seeking a Cafe Dining Services Manager to lead daily dining operations across café and clinical settings. You will supervise supervisors and frontline staff, manage budgets, and drive high-quality service while ensuring regulatory compliance.

The role emphasizes strong leadership, financial stewardship, and collaboration with nursing, facilities, and vendors to improve patient and staff dining experiences.

Qualifications

• Minimum of 5 years of experience in food service operations, including leadership responsibility in a high-volume environment.
• High School Diploma or GED required.
• Strong leadership, organizational, financial, problem-solving, and communication skills.
• Proficiency with Microsoft Office and operational systems.

Responsibilities

• Manages daily operations of assigned dining services areas, ensuring safe, efficient, and high-quality food service delivery
• Leads, coaches, and develops supervisors, leads, and frontline staff; oversees hiring, training, scheduling, performance management, and employee retention
• Establishes daily priorities and directs staffing and workflow to meet operational, quality, and service expectations
• Monitors customer satisfaction data and rounding feedback; implements improvement strategies based on findings
• Ensures compliance with all applicable regulatory, sanitation, food safety, and infection prevention standards (including OSHA, Joint Commission, state and local regulations)
• Oversees food, supply, and equipment inventory; supports budget management, expense monitoring, and cost-containment initiatives
• Maintains accuracy of menu systems, production systems, and clinical or retail interfaces as applicable
• Collaborates with nursing, clinical teams, facilities, vendors, and leadership to support service delivery and operational initiatives
• Participates in departmental and system-wide projects, performance improvement initiatives, and policy development
• Maintains confidentiality of patient, employee, and operational information

Skills

Leadership

Organizational skills

Financial management

Problem-solving

Communication skills

Microsoft Office

Operational systems

Education

High School Diploma or GED

Job description

Job Title

CAFE DINING SERVICES MANAGER

Description

Employment Status: Full time

Shift: Variable Hours (United States of America)

Facility: 1906 Belleview Ave SE - Roanoke CP01 Carilion Medical Center.

Requisition Number: R162855 CAFE DINING SERVICES MANAGER (Open)

The Manager, Dining Services provides leadership and operational management for assigned dining services operations, ensuring high levels of customer satisfaction, regulatory compliance, financial stewardship, and employee engagement. Promotes a positive, service-oriented work environment aligned with departmental and organizational goals.

• Manages daily operations of assigned dining services areas, ensuring safe, efficient, and high-quality food service delivery
• Leads, coaches, and develops supervisors, leads, and frontline staff; oversees hiring, training, scheduling, performance management, and employee retention
• Establishes daily priorities and directs staffing and workflow to meet operational, quality, and service expectations
• Monitors customer satisfaction data and rounding feedback; implements improvement strategies based on findings
• Ensures compliance with all applicable regulatory, sanitation, food safety, and infection prevention standards (including OSHA, Joint Commission, state and local regulations)
• Oversees food, supply, and equipment inventory; supports budget management, expense monitoring, and cost-containment initiatives
• Maintains accuracy of menu systems, production systems, and clinical or retail interfaces as applicable
• Collaborates with nursing, clinical teams, facilities, vendors, and leadership to support service delivery and operational initiatives
• Participates in departmental and system-wide projects, performance improvement initiatives, and policy development
• Maintains confidentiality of patient, employee, and operational information

What We Require

Education: High School Diploma or GED.

Experience: Minimum of 5 years of experience in food service operations, including leadership responsibility in a high-volume environment.

Licensure, Certification, and/or Registration: none.

Life Support: N/A

Other Minimum Qualifications: Strong leadership, organizational, financial, problem-solving, and communication skills. Ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office and operational systems. Ability to lead teams, resolve operational issues independently, and collaborate effectively across departments.

This job description is intended to provide a representative summary of the major responsibilities and qualifications for this position. Incumbents may be asked to perform additional job-related duties as needed.

Compensation Range

$57,616.00 - $86,424.00

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Benefits, Pay and Well-beingat Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

Equal Opportunity Employer

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday. For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies