CAD Systems & Dispatch Operations Coordinator

New Hanover County; Wilmington (NC); Sur place; USD 56 000 - 96 000; Plein temps

Avantages offerts par ce poste

Employer paid 401k contributions

Paid holidays

Medical, dental, vision insurance

Education leave

Onsite wellness center

Résumé du poste

New Hanover County 911 Center is seeking a CAD Coordinator to provide technical support for the CAD system used in emergency response operations. The role includes system maintenance, data management, and ensuring accurate call handling and reliable dispatch performance.

The position requires an Associate’s Degree and 3 years of related experience, with preferred ENP certification and eligibility for DCI certification.

Qualifications

• Associate’s Degree in Criminal Justice, Information Systems, or related field.
• Three (3) years of experience installing and troubleshooting computer problems; or an equivalent combination of training and experience.

Responsabilités

• Perform day-to-day administration and maintenance of the CAD system that supports emergency response operations across multiple agencies.
• Ensure the accuracy, reliability, and integrity of CAD operational data to support effective call handling, resource deployment, and responder safety.
• Create, maintain, and manage CAD system user accounts, business records, roles, access rights and premise alerts in accordance with security, operational, and policy requirements.
• Configure, maintain, and manage agency resources within the CAD system, including personnel, units, apparatus, and associated attributes.
• Develop, maintain, and optimize response plans, run cards, and dispatch logic to support efficient and appropriate emergency response.
• Create, update, and manage nature codes, call types, and incident classification structures to ensure consistent and accurate incident handling.
• Maintain CAD mapping layers and geographic data used for location-based dispatching, situational awareness, and operational considerations such as road closures.
• Configure and maintain automatic notifications, alerts, and system workflows to support operational awareness and response coordination.
• Configure, maintain, and support PURVIS Automated Dispatch components and related CAD system functionality.
• Configure, maintain, and support ProQA and AQUA (Priority Dispatch) software to ensure accurate call interrogation and integration with CAD protocols.
• Work collaboratively with public safety agencies, communications staff, IT personnel, and County stakeholders to implement system updates and operational changes.
• Support operational data tracking, reporting, and quality assurance initiatives.
• Perform work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
• Perform work during emergency/disaster situations.
• Perform other duties of a similar nature or level.

Formation

Associate’s Degree in Criminal Justice, Information Systems, or related field

Outils

PURVIS Automated Dispatch

ProQA

AQUA (Priority Dispatch)

Description du poste

New Hanover County 911 Center is seeking a CAD Coordinator to provide technical support for the CAD system used in emergency response operations. The role includes system maintenance, data management, and ensuring accurate call handling and reliable dispatch performance.

The position requires an Associate’s Degree and 3 years of related experience, with preferred ENP certification and eligibility for DCI certification.