Emergency Dispatch Analyst I – CAD & Radio Ops

Dallas City Hall; Dallas (TX); On-site; USD 52,000 - 60,000; Full time

Job summary

Dallas City Hall Police Department seeks a Police Dispatch Analyst I to operate the CAD system, analyze calls, and dispatch resources for responses to 911 events. This entry‑level role works under supervision to support field officers with accurate information, radio transmissions, and data from computer terminals.

Candidates must have a high school diploma or GED and two years in a heavy-traffic call center or dispatch setting, plus NCIC/TCIC/CJIS, TCOLE Telecommunicator license, and other

Qualifications

• Two years of heavy-traffic call center experience.
• Two years in dispatch or public safety/emergency communications.
• Must obtain required licenses during probation.
• US citizenship and background check required.

Responsibilities

• Analyze calls and assign appropriate police resources.
• Operate CADS and monitor officer status.
• Disseminate critical information to field units.
• Provide real-time incident updates to responders.
• Coordinate with units (K-9, Air1, SWAT).
• Remain calm in high-stress situations.

Skills

Effective communication

Multitasking

Stress management

Attention to detail

Analytical skills

Education

High school diploma or GED

Tools

NCIC/TCIC/CJIS

TCOLE Basic Telecommunicator License

Emergency Police Dispatch Certificate

Expediter/Service Desk License

Job description

Dallas City Hall Police Department seeks a Police Dispatch Analyst I to operate the CAD system, analyze calls, and dispatch resources for responses to 911 events. This entry‑level role works under supervision to support field officers with accurate information, radio transmissions, and data from computer terminals.

Candidates must have a high school diploma or GED and two years in a heavy-traffic call center or dispatch setting, plus NCIC/TCIC/CJIS, TCOLE Telecommunicator license, and other