EMS Communications Specialist — 911 Dispatch & CAD Expert

AmeriPro Health LLC; Oregon (WI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

Personal Time Off starting at 2 weeks

Medical, Dental, Vision benefits

401(k) with company match

Job summary

AmeriPro Health LLC is seeking a Communications Specialist to handle emergency and non-emergency ambulance calls, enter data into CAD, and coordinate with dispatch teams. The role involves prioritizing requests, providing pre-arrival instructions, and ensuring accurate information for responders.

Candidates should have at least 6 months in customer service or call center work, CAD familiarity or aptitude, and strong English communication, typing, and multitasking abilities.

Qualifications

• Minimum six (6) months experience in customer service or other direct customer contact work required.
• Minimum six (6) months call center experience in a fast-paced work environment required.
• Must have or be able to pass the EMD program within 1 – 3 months of hire and maintain certification during employment.
• Proficiency in Computer-Aided Dispatch (CAD) systems or a strong aptitude for learning relevant technology.
• Strong typing skills with data entry experience.
• Thorough understanding of emergency procedures, protocols, and guidelines.
• Proficiency in oral and written English communication with the ability to comprehend and follow verbal and written instructions.
• Exceptional organizational skills with the ability to multitask effectively in high-pressure situations.
• Strong active listening and interpersonal communication skills.
• Sound judgment, critical thinking, and decision-making abilities.
• Adaptability and flexibility to meet operational needs.

Responsibilities

• Answer and prioritize emergency and non-emergency calls.
• Dispatch crews and monitor their routes and status.
• Provide pre-arrival instructions and crisis intervention.
• Communicate critical details to ambulance crews.
• Operate multi-line phone and radio systems.
• Enter call data into the CAD system and maintain records.
• Verify and input insurance information accurately.
• Work flexible shifts, including nights, weekends, and holidays.

Skills

Customer service

Call center

Active listening

English communication

Multitasking

Decision making

Education

High school diploma or equivalent

Tools

CAD (Computer-Aided Dispatch)

Dispatch software

Job description

AmeriPro Health LLC is seeking a Communications Specialist to handle emergency and non-emergency ambulance calls, enter data into CAD, and coordinate with dispatch teams. The role involves prioritizing requests, providing pre-arrival instructions, and ensuring accurate information for responders.

Candidates should have at least 6 months in customer service or call center work, CAD familiarity or aptitude, and strong English communication, typing, and multitasking abilities.