Emergency Communications Dispatcher I

New-Castle-County-Government; Delaware; On-site; USD 42,000 - 56,000; Full time

Job summary

New Castle County Government is seeking a qualified Emergency Dispatcher to receive, triage and dispatch fire, rescue, and EMS resources. You will coordinate units using CAD and AVL systems, maintain unit status, and liaise with fire companies and medical facilities to ensure timely response.

Minimum qualifications include a high school diploma or GED and at least one year of typing/data entry experience; strong knowledge of geography and public safety procedures is essential.

Qualifications

• Geography and road knowledge of New Castle County.
• Ability to multi-task and work under stress with accuracy.
• Calm, clear voice and professional demeanor.
• Proficiency with computer systems used in dispatch.
• Must type at least 30 words per minute.

Responsibilities

• Receive, process and triage emergency incident information.
• Dispatch and coordinate fire and ambulance units and equipment.
• Maintain unit status and locations in service.
• Operate CAD, AVL and radio systems following procedures.
• Prepare reports and maintain incident records.

Skills

Geography knowledge

Multi-tasking

Calm under pressure

Clear communication

Computer systems

Type 30 wpm

Education

High School Diploma or GED

Tools

CAD systems

AVL/Computer systems

Job description

New Castle County Government is seeking a qualified Emergency Dispatcher to receive, triage and dispatch fire, rescue, and EMS resources. You will coordinate units using CAD and AVL systems, maintain unit status, and liaise with fire companies and medical facilities to ensure timely response.

Minimum qualifications include a high school diploma or GED and at least one year of typing/data entry experience; strong knowledge of geography and public safety procedures is essential.