CAC & SNAP Supervisor — Hybrid Schedule

Commonwealth of Massachusetts; Salem (MA); Hybrid; USD 81,000 - 110,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

The Department of Transitional Assistance in Salem, MA is seeking a Client Assistance Coordinator/SNAP Supervisor for the North Shore. The role combines supervisory responsibilities with SNAP oversight to ensure equitable access and quality service for clients with disabilities.

Ideal candidates will have extensive experience in employment counseling, disability access, and program coordination, with a proven ability to lead a team and collaborate across departments.

Qualifications

• At least five years of full-time or equivalent experience in social work or related fields.
• One year of supervisory experience is required for second-level supervisory positions.
• A Bachelor's or higher degree may substitute two years of non-supervisory experience (two years education for one year of experience).
• No substitutions for required supervisory or managerial experience.

Responsibilities

• Review evidence of disability to determine ADA applicability and needs for accommodations.
• Assist clients in learning about and accessing Department programs and services.
• Oversee TAO accommodations and track through mandated software and processes.
• Supervise the Transitional Assistance unit and direct staff in case maintenance and management.
• Ensure compliance with rules and regulations in the delivery of services to assist families toward work.

Skills

Supervisory experience

Employment counseling

ADA accommodations

Disability access

Client service

Education

Bachelor's degree

Job description

The Department of Transitional Assistance in Salem, MA is seeking a Client Assistance Coordinator/SNAP Supervisor for the North Shore. The role combines supervisory responsibilities with SNAP oversight to ensure equitable access and quality service for clients with disabilities.

Ideal candidates will have extensive experience in employment counseling, disability access, and program coordination, with a proven ability to lead a team and collaborate across departments.