Client Assistance Coordinator, North Shore

Massachusetts Department of Public Health; Salem (MA); Hybrid; USD 81,000 - 110,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

The Department of Transitional Assistance in Salem, MA is seeking a Client Assistance Coordinator/SNAP Supervisor for the North Shore. The role combines supervisory responsibilities with SNAP oversight to ensure equitable access and quality service for clients with disabilities.

Ideal candidates will have extensive experience in employment counseling, disability access, and program coordination, with a proven ability to lead a team and collaborate across departments.

Qualifications

• At least five years of full-time or equivalent experience in social work or related fields.
• One year of supervisory experience is required for second-level supervisory positions.
• A Bachelor's or higher degree may substitute two years of non-supervisory experience (two years education for one year of experience).
• No substitutions for required supervisory or managerial experience.

Responsibilities

• Review evidence of disability to determine ADA applicability and needs for accommodations.
• Assist clients in learning about and accessing Department programs and services.
• Oversee TAO accommodations and track through mandated software and processes.
• Supervise the Transitional Assistance unit and direct staff in case maintenance and management.
• Ensure compliance with rules and regulations in the delivery of services to assist families toward work.

Skills

Supervisory experience

Employment counseling

ADA accommodations

Disability access

Client service

Education

Bachelor's degree

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Client Assistance Coordinator, North Shore (260006E0)

Job Description

Client Assistance Coordinator, North Shore - ( 260006E0 )

Description

The Department of Transitional Assistance (DTA) is seeking compassionate leaders for the position of Client Assistance Coordinator/SNAP Supervisor. Our ideal candidate will provide exceptional customer service to all DTA clients, while providing clients with disabilities equal access to Department benefits and services. The Client Assistance Coordinator is a supervisor role. While CAC duties are primary, the individual will have SNAP Supervisor duties as well.

DTA attracts people passionate about public service, who love to work in a fast-paced environment, and who are committed to diversity, equity, and inclusion.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Review evidence of disability to determine whether ADA standards/definitions are met and special assistance should be requested.
• Explore potential barriers, solutions and options for assistance with clients.
• Upon client request, assist in efforts to obtain accommodations, exemptions, good cause or other help when appropriate.
• Work with case managers, other Department staff, and external partners, to assist clients with disabilities in learning about and accessing appropriate programs and services.
• Review accommodation requests and participate in approval/denial process.
• Serve as fixed member of Transitional Assistance Office (TAO) Accommodation Team and attend Department mandated trainings and meetings.
• Monitor, track and oversee TAO accommodations using Department mandated software and applications.
• Ensure correct and consistent implementation of accommodations in assigned TAO.
• Meet semi-annually with Director of Disability Access to develop best practices for implementing accommodations.
• Develop and support relationships with external partners, including agencies within EOHHS.
• Supervise overall performance of the Transitional Assistance unit as assigned.
• Direct workers in the performance of all tasks related to case maintenance and case management to accomplish goals and agency mission.
• Monitor transitional assistance activities for client population to ensure compliance with applicable rules and regulations in the delivery of all services required to assist individuals and families transition to work.
• Knowledge of the methods and techniques of performance evaluation.
• Knowledge of the social and economic problems of the diverse client population and the related impact on employability and self-sufficiency.
• Ability to read, interpret, apply, and explain the provisions of State and Federal laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing agency operations, assigned unit activities, and eligibility for financial assistance.
• Ability to gather and assemble items of information in accordance with established procedures.
• Ability to acquire information on local labor market conditions and trends for a variety of occupations.
• Advanced knowledge and skill in the use of the principles and methods of employment counseling and employment placement.
• Ability to maintain accurate records and communicate effectively both orally and in writing.
• Ability to determine the applicability of client data, to draw conclusions, and make appropriate recommendations.
• Ability to deal tactfully and establish and maintain harmonious working relationships.
• Ability to exercise sound judgment, and exercise discretion in handling confidential information.
• Ability to assess and prioritize tasks and demonstrate problem-solving skills.
• Familiarity of the ADA accommodation process.
• Demonstrated knowledge of DTA benefits and services, including eligibility requirements.
• Demonstrated aptitude for and sensitivity in working with clients with disabilities, and the ability to implement Department policies accurately and in a timely manner.
• Demonstrated knowledge of data tracking and PC software/applications.
• Commitment to working with diverse populations.
• Proficient PC based systems and applications skills.
• Ability to work under adverse working conditions.

About The Department of Transitional Assistance:

The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts – including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori.

Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS:

REQUIRED WORK EXPERIENCE: At least five years of full-time, or equivalent part-time, professional experience in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling. Based on assignment to second-level supervisory positions, at least one year of this experience must have been in a supervisory capacity.

SUBSTITUTIONS:

• A Bachelor's or higher degree may be substituted for two years of the required non-supervisory experience on the basis of two years of education for one year of experience.
• One year of education equals 30 semester hours. Education toward a degree will be prorated on the basis of the proportion of the requirements actually completed.
• No substitutions will be permitted for the required supervisory or managerial experience.

LICENSES:

Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Motor Vehicle Operator's license or the equivalent from another state.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity /Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Ben Elig & Ref Soc Wrker (D)

Primary Location

United States-Massachusetts-Salem - 45 Congress St

Job

Community and Social Services

Agency

Department of Transitional Assistance

Schedule

Full-time

Shift

Day

Job Posting

Oct 1, 2026, 4:51:08 PM

Number of Openings

1

Salary

80,795.00 - 110,421.48 Yearly

If you have Diversity, Affinity Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Natasha Lugo /[e-mail] - 8572830119

Bargaining Unit : 08-SEIU - Local 509 - Social/Rehabilitation

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes