DEERS/RAPIDS ID Card Operations Specialist

D2 Government Solutions; Norfolk (VA); Hybrid; USD 42,000 - 66,000; Full time

Job summary

D2 Government Solutions seeks motivated and detail-oriented DEERS/RAPIDS professionals to support ID card operations at our Washington Navy Yard location. The program provides administrative, personnel, and customer service support for CAC, Uniformed Services ID Cards, and related personnel services.

This role requires professionalism, accuracy, strong customer service skills, and strict adherence to government procedures while safeguarding sensitive information.

Qualifications

• High School Diploma, GED, or equivalent required.
• Experience in personnel administration, military support, customer service, ID card operations, or administrative support preferred.
• Familiarity with DEERS, RAPIDS, DoD ID card systems, or similar government platforms preferred.
• Ability to complete required DEERS/RAPIDS training within contract timelines.
• Strong attention to detail and ability to follow structured procedures.
• Dependable, organized, and able to work effectively in a fast‑paced customer service environment.
• Strong verbal communication and professional interaction skills across diverse populations.
• Ability to safeguard sensitive information and comply with all privacy/security requirements.
• Basic computer proficiency, including data entry, email, and document management.
• Microsoft Office experience preferred.

Responsibilities

• Deliver professional, courteous customer service to military personnel, dependents, retirees, government civilians, contractors, and other authorized individuals.
• Assist customers with CAC and Uniformed Services ID card services in accordance with DoD and government policies.
• Review identification documents and supporting paperwork to verify eligibility prior to processing.
• Enter, update, and maintain customer and personnel data in DEERS/RAPIDS and other approved government systems.
• Support issuance, renewal, replacement, and termination of ID cards using authorized equipment and procedures.
• Maintain accurate records of card issuance, customer transactions, appointments, and administrative actions.
• Protect Personally Identifiable Information (PII) and maintain compliance with all security and privacy requirements.
• Assist with appointment scheduling, customer intake, document verification, queue management, and front‑desk operations.
• Provide basic troubleshooting support for workstations, printers, card stock, and card‑issuance equipment.
• Communicate equipment issues, supply needs, and customer service concerns to supervisors or government points of contact.
• Follow all facility, security, privacy, and records‑management procedures.
• Perform additional administrative and personnel support duties as assigned.

Skills

Customer service

Data entry

Microsoft Office

Attention to detail

Verbal communication

Education

High School Diploma or GED

Job description

D2 Government Solutions seeks motivated and detail-oriented DEERS/RAPIDS professionals to support ID card operations at our Washington Navy Yard location. The program provides administrative, personnel, and customer service support for CAC, Uniformed Services ID Cards, and related personnel services.

This role requires professionalism, accuracy, strong customer service skills, and strict adherence to government procedures while safeguarding sensitive information.