Cable Installation Technician

UtiliQuest; Roanoke (IL); On-site; Full time

Job summary

Join a forward-thinking company as an entry-level Cable Installation Technician, where you will play a vital role in connecting homes across America. In this dynamic position, you will install and repair cable and internet services while providing exceptional customer service. Your responsibilities will include troubleshooting issues, educating customers on products, and maintaining a clean and stocked vehicle. With competitive pay and comprehensive benefits, including medical plans, paid time off, and career development opportunities, this role offers a fantastic opportunity for growth in a supportive environment. If you're ready to make a difference and embark on a rewarding career, we want to hear from you!

Benefits

Company Vehicle

Weekly Paychecks

Medical, Dental, Vision Plans

401(k) Retirement Savings w/ Company Match

Tuition Reimbursement

Paid Time Off and Holidays

Company Discounts

Legal Insurance

Flexible Spending Accounts

Short- and Long-Term Disability

Qualifications

• Must be at least 18 years old with a valid driver's license.
• Comfortable working in tight spaces and inclement weather.

Responsibilities

• Install and repair cable TV, internet, and telephone equipment.
• Interface with customers to resolve issues and educate on services.

Skills

Customer Service Skills

Effective Communication

Ability to Work in Tight Spaces

Time Management

Physical Strength

Education

High School Diploma or GED

Tools

Small Hand Tools

Power Tools

Test Equipment

Job description

Prince Telecom is hiring entry level Cable Installation Technicians in Peoria, IL to join our team and help connect America!

Compensation: $17/hr+

Job Type: Full-Time

Responsibilities

• Resolve, repair and install cable TV, internet, telephone and/or alarm equipment in accordance with guidelines.
• Ability to set up and configure residential networking equipment such as ONT’s, routers and switches.
• Analyze and record test results within prescribed parameters by performing testing on company issued devices and customer devices.
• Interface with customers to identify and remedy sources of customer-perceived issues.
• Drive a company vehicle between home/office, warehouse, and work sites in a safe and courteous manner.
• Maintain a clean and stocked vehicle with equipment in order to be prepared to perform required duties.
• Complete paperwork accurately and report and record all work order status updates.

Customer service duties such as:

• Greet and interact with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns.
• Review all requested services with the customer in order to ensure understanding and agreement.
• Educate the customer regarding product and service usage.

At Prince Telecom we are proud of our installation technicians and operational support teams who meet our strict pre-employment and on-going safety and quality control criteria; we reward their outstanding performance with competitive pay, bonus programs, paid training, career development programs, safety certifications, paid time off and medical, dental, vision, life and 401(k).

Minimum Requirements:

• You are at least 18 years old.
• Must have a valid driver's license with a minimum of 2 years driving experience.
• Authorized to work in the United States for this company.
• High school diploma or GED equivalent.
• Experience or are comfortable with working in tight spaces such as a crawl space or attic of a house.
• Experience in working through inclement weather.
• Experience with small hand tools, power tools, and test equipment.
• Experience with the demands of working in a fast-paced, time-sensitive environment.
• You have effective communication skills.
• You are able to travel and work extended hours; overtime and weekends as needed.
• You are able to lift, climb, and carry ladders with weight of up to 80lbs.

Benefits:

• Company vehicle.
• Weekly paychecks.
• Competitive pay.
• Medical, Dental, Vision and Prescription Plans.
• Flexible Spending Accounts.
• Short- and Long-Term Disability.
• Supplemental Life and AD&D.
• 401(k) Retirement Savings w/ Company Match.
• Stock Purchase Plan.
• Company Discounts.
• Legal Insurance.
• Paid Time Off and Holidays.
• Tuition Reimbursement for select degrees.

Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories. Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions. If you need assistance accessing the career page or otherwise applying for a position, please contact: [e-mail]