Cabana Service Ambassador

SeaWorld Parks & Entertainment; Orlando (FL); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

FREE park admission

Discounts on food and merchandise

Scholarship opportunities

Job summary

SeaWorld Parks & Entertainment is looking for passionate and positive individuals to join their guest service team at the water park in Orlando. As an ambassador, you'll greet guests, assist with check-in/check-out operations, and help maintain cleanliness across all park areas.

Ideal candidates should have customer service experience, strong communication skills, and be able to work flexible hours including weekends. Enjoy perks like free park admission, discounts, and scholarship opportunities while contributing to a memorable guest experience.

Qualifications

• Previous experience in a customer service role.
• Excellent English language written and verbal communication skills.
• Able to stand for long periods and lift up to 40 pounds.

Responsibilities

• Greet guests and provide park information to visitors.
• Perform guest check-in/check-out functions.
• Quickly resolve guest challenges by providing exceptional service.

Skills

Customer service experience

Microsoft Office proficiency

Communication skills

Cash handling skills

Bilingual (Portuguese a plus)

Job description

Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, we'd love to have you join our team!

What You Get To Do

• Greet guests and provide park information to our visitors
• Perform guest check-in/check-out functions
• Provide informational tours for small groups of up to 12 guests
• Maintaining Private Cabanas in both service and cleanliness
• Assist with VIP coordination/special events
• Quickly resolve guest challenges by providing exceptional guest service
• Distribute available lockers to our guests, while maintaining cleanliness of locker facilities
• Maintain cleanliness of all park areas including trash removal and sweeping
• Conduct guest surveys
• Maintain a safe work environmentPerform other duties as assigned

What It Takes To Succeed

• Previous experience in a customer service role
• A working knowledge of all Microsoft Office applications
• Excellent English language written and verbal communication skills
• Excellent guest service skills
• Excellent cash handling skills
• Able to stand for long periods of time
• Able to walk in sand
• Able to lift 40 pounds
• Able to push/pull 50 pounds
• Able to work indoors/outdoors in all weather conditions and temperature extremes
• Available to work 3 full days per week, including at least 1 weekend full day
• Possession of a valid state driver’s license preferred
• Bilingual preferred (Portuguese a plus)

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.