CA - Inside Sales Representative - Industrial Distribution - Elk Grove, CA

Lever, Inc.; Elk Grove, Northern (CA, KY); Hybrid; USD 48,000 - 62,000; Full time

Job summary

Ryan Herco Flow Solutions is seeking an Inside Sales Representative to join our Elk Grove, CA team. You will answer incoming calls, enter orders, resolve issues, and follow up with customers to drive satisfaction and repeat business.

You will maximize phone contact to convert inquiries into orders, write bids and quotations, and document all activity in the ACS system. Collaborate with Outside Sales to support account management and adhere to training programs.

Qualifications

• 2+ years of sales or customer service experience.
• Excellent written and oral communication skills.
• Organized and detail-oriented.
• Fast learner who grasps concepts quickly.
• Ability to type 40 WPM.
• Proficient in Word and Excel.

Responsibilities

• Answer incoming customer calls and enter orders.
• Maximize customer contact to turn inquiries into orders; suggest accessories or replacements.
• Write bids and quotations and perform follow-up procedures.
• Document all customer contact and sales activities in the ACS system.
• Communicate with Outside Sales to ensure account management and customer service for new/existing customers.
• Support Outside Sales in implementing sales and marketing plans.
• Keep current on Ryan Herco Flow Solutions products and attend training.
• Update and maintain database.

Skills

Customer service

Sales

Communication skills

Organizational skills

Typing 40 WPM

Tools

MS Office

Job description

Ryan Herco Flow Solutions, a SunSource company, is a leading distributor of fluid control systems, fluid filtration systems, fluid handling products, micro-electronics, and general industrial supply. We sell to a broad base of customers in industries such as electronic component and equipment manufacturers, chemical manufacturers, water & waste treatment, metal finishing, pollution control and life sciences companies. www.rhfs.com

Ryan Herco Flow Solutions is looking for an experienced individual to fill the role of Inside Sales Representative.

• Provides excellent customer service by answering incoming customer calls, solving problems, entering orders and completing follow-up procedures
• Maximizes customer contact on the phone by turning product inquiries into orders; suggests accessories or replacement items to customers.
• Writes bids and quotations when appropriate and performs follow-up procedures
• Documents all customer contact and sales activities in the ACS system
• Communicates with Outside Sales to ensure excellent account management and customer service for new and existing customers
• Supports Outside Sales in implementing sales and marketing plan.
• Keeps current on Ryan Herco Flow Solutions products
• Attends product and sales training meetings as required.
• Updates and maintains database

Requirements:

• 2+ years of proven sales and/or customer service experience
• Addresses customer concerns, demonstrates empathy, and consistently moves the customer towards commitment
• Excellent people skills. Interacts effectively and works productively with a wide range of people
• Organized and detail-oriented
• Fast learner with the ability to grasp new concepts
• Persuasive, amiable, self-motived, and goal oriented
• Excellent written and oral communication skills
• MS Office (i.e. Word, Excel) savvy
• Must be able to type 40 WPM

Equal Opportunity Employer, including disability and protected veteran status.