Inside Sales Specialist — Convert Inquiries to Orders

Ryan Herco Flow Solutions; Tempe (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Ryan Herco Flow Solutions, a SunSource company, is seeking an Inside Sales Representative to serve as the main point of contact for customers, handling orders, quotes, and inquiries. You will work with Outside Sales to ensure excellent account management and service for new and existing customers, while maintaining records in the ACS system.

Ideal candidates excel in communication, organization, and fast learning, with proficiency in MS Office and a 40 WPM typing speed.

Qualifications

• 2+ years of proven sales and/or customer service experience.
• Addresses customer concerns, demonstrates empathy, and consistently moves the customer towards commitment.
• Excellent written and oral communication skills.
• Organized and detail-oriented.
• Fast learner with the ability to grasp new concepts.
• Persuasive, amiable, self-motivated, and goal oriented.

Responsibilities

• Provides excellent customer service by answering incoming customer calls, solving problems, entering orders and completing follow-up procedures.
• Maximizes customer contact on the phone by turning product inquiries into orders; suggests accessories or replacement items to customers.
• Writes bids and quotations when appropriate and performs follow-up procedures.
• Documents all customer contact and sales activities in the ACS system.
• Communicates with Outside Sales to ensure excellent account management and customer service for new and existing customers.
• Supports Outside Sales in implementing sales and marketing plan.
• Keeps current on Ryan Herco Flow Solutions products.
• Attends product and sales training meetings as required.
• Updates and maintains database.

Skills

Sales experience

Customer service

People skills

Organized

Detail-oriented

Fast learner

Persuasive

Communication skills

MS Office

Typing 40 WPM

Tools

MS Office

Job description

Ryan Herco Flow Solutions, a SunSource company, is seeking an Inside Sales Representative to serve as the main point of contact for customers, handling orders, quotes, and inquiries. You will work with Outside Sales to ensure excellent account management and service for new and existing customers, while maintaining records in the ACS system.

Ideal candidates excel in communication, organization, and fast learning, with proficiency in MS Office and a 40 WPM typing speed.