Buying Center BDC Agent

Advantage Dealer Group; Bolingbrook (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance bonuses

Growth opportunities

Paid training

Benefits package

Job summary

Advantage Dealer Group is seeking a motivated Buying Center BDC Agent to engage with customers selling or trading vehicles, set appointments, and ensure a seamless customer experience from first contact to dealership visit.

You will handle outbound calls, texts, and emails, maintain CRM accuracy, and work closely with the Buying Center team. A positive attitude and customer focus are essential in this fast-paced environment at Advantage Dealer Group.

Qualifications

• Experience in BDC, auto retail, or call center is preferred but not required.
• Strong communication and multitasking abilities are essential.
• Ability to stay organized in a fast‑paced environment.

Responsibilities

• Contact customers who submitted trade-in, appraisal, or buying inquiries.
• Make outbound calls, send texts, and email prospects to schedule appointments.
• Follow up on all leads and keep CRM notes accurate.
• Confirm appointments and assist customers through the vehicle appraisal process.
• Build value in selling or trading vehicles to the dealership.
• Meet daily activity and appointment-setting targets.
• Provide excellent customer service while representing the Advantage Dealer Group brand.
• Collaborate with management and Buying Center team to maximize opportunities.

Skills

Outbound calling

CRM proficiency

Customer service

Communication skills

Tools

CRM software

Job description

Position: Buying Center BDC Agent

Join Our Growing Team!

Advantage Dealer Group is seeking a motivated, energetic, and customer-focused Buying Center BDC Agent to help expand our vehicle acquisition efforts. This role is responsible for engaging with customers interested in selling or trading their vehicles, setting appointments, and ensuring a seamless customer experience from first contact to dealership visit.

Responsibilities

• Contact customers who have submitted trade-in, vehicle appraisal, or vehicle-buying inquiries.
• Make outbound calls, send text messages, and email prospects to schedule appointments.
• Follow up consistently on all leads and maintain CRM accuracy.
• Confirm appointments and assist customers through the vehicle appraisal process.
• Build value in selling or trading vehicles to our dealership.
• Meet daily activity goals and appointment-setting targets.
• Provide excellent customer service while representing the Advantage Dealer Group brand.
• Work closely with management and Buying Center team members to maximize opportunities.

Requirements

• Strong communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfortable making outbound calls and handling inbound inquiries.
• Positive attitude, strong work ethic, and team-oriented mindset.
• Previous automotive BDC, sales, call center, or customer service experience preferred but not required.
• Basic computer skills and experience working in a CRM system.

Performance Expectations

• Minimum 125 outbound calls per day.
• Minimum 100 text messages per day.
• Minimum 80 emails per day.
• Consistent follow-up on all active opportunities.
• Achieve and exceed appointment-setting goals.
• Maintain accurate CRM notes and customer records.

What We Offer

• Competitive hourly pay plus performance bonuses.
• Growth opportunities within the Advantage Dealer Group.
• Positive and supportive team environment.
• Paid training.
• Benefits package available.

Advantage Dealer Group

"Creating exceptional customer experiences while helping customers get the most value for their vehicles."