Buyer Care Specialist I — Hybrid, Global Buyer Support

RB Global; Chicago (IL); Hybrid; USD 20,000 - 29,000; Full time

Job summary

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is seeking a Buyer Care Specialist in Westchester, IL.

The role focuses on delivering exceptional customer service to buyers across channels and supporting buyer registration, inquiries, and transactions in a hybrid work environment. Responsibilities include handling inquiries via phone, chat, or email, helping buyers navigate the bidding platform, and coordinating with branches to ensure compliance and a smooth buyer journey.

Qualifications

• Minimum 3 years of customer service experience.
• Proficient in Outlook, Word and Excel.
• Bi-lingual English/Spanish skills are a plus.

Responsibilities

• Provide customer support for all customers, external and internal.
• Register prospective buyers and verify documents meet IAA requirements and applicable state laws.
• Assist buyers with online bidding setup and account access.
• Review accounts set up at branches to ensure accuracy and compliance with IAA requirements and applicable state laws.
• Answer customer inquiries via phone, chat, or email, aiming for one-contact resolution.
• Act as liaison between customers and branches.
• Translate for branches, dispatch centers, and sister companies when needed.
• Develop knowledge of ASAP to review buyer accounts and stock files and communicate requirements.
• Familiarize with IAA Website and bidding tools to assist buyers.

Skills

Customer service

Bilingual English/Spanish

Tools

Outlook

Word

Excel

Job description

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is seeking a Buyer Care Specialist in Westchester, IL.

The role focuses on delivering exceptional customer service to buyers across channels and supporting buyer registration, inquiries, and transactions in a hybrid work environment. Responsibilities include handling inquiries via phone, chat, or email, helping buyers navigate the bidding platform, and coordinating with branches to ensure compliance and a smooth buyer journey.