Buyer Care Specialist I

RB Global; Westchester (IL); Hybrid; USD 32,000 - 52,000; Full time

Job summary

IAA is seeking a Buyer Care Specialist to support buyers through the full journey, handling inquiries, registrations, and transactions with a focus on delivering a high-quality buyer experience. The role involves assisting buyers across multiple channels and ensuring issues are resolved efficiently within a dynamic contact center environment.

Successful candidates will adapt to flexible CST hours and contribute to branch growth by providing excellent service to both internal and external

Qualifications

• Experience in customer service or call center preferred.
• Excellent communication and problem-solving skills.
• Flexible schedule with availability for a 5-day work week including mornings and some Saturdays.

Responsibilities

• Provide outstanding customer experience for internal and external buyers via multiple channels in a contact center environment.
• Assist with buyer inquiries, buyer registration, transaction processing, account access and updates.
• Resolve buyer issues and concerns promptly and follow up on cases in the Buyer relationship management system.

Job description

Here at IAA, excellent customer service is at our core. That's why our Buyer Care Specialist play such a meaningful role in the operation of our service centers.

Buyer Care Specialist embody our "team player" values, by providing an outstanding experience for our internal and external customers through various communication channels helping IAA focus on business and branch growth.

The Buyer Care Specialist interacts directly with potential, new and existing Buyers. They work to provide a quality experience in every step of the Buyer’s journey, resulting in increased Buyer satisfaction and account retention for the company. The Buyer Care Specialist will serve Buyer inquiries, buyer registration, transaction processing, account access and updates, and resolution of Buyer issues/concerns in a contact center environment. This role will follow up on Buyer cases utilizing our Buyer relationship management system to ensure Buyer inquiries and requests are handled completely and in a timely manner.

It’s important that our support teams are available when our buyers need them most, as such, our Specialists will require flexible availability to work an assigned 5 day work schedule within our hours of operation: Monday- Friday (6am-7:30pm CST) and Saturdays (8am-5pm CST).