Butler (S)

Silversea; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Silversea is seeking a highly professional Butler with a focus on ultra-luxury guest experiences. You will manage in-suite dining, amenities, and personalized services to anticipate guest preferences across suites and public areas.

Ideal candidates will have 2+ years in luxury guest services, fluent English, and multiple language capabilities. Certification from a recognized Butler program is required, with strong etiquette and discretion expected.

Qualifications

• Minimum 2 years Butler/guest facing services in a luxury environment.
• Fluent English; additional languages required as listed above.
• Professional butler luxury service certification is required.
• Strong emotional intelligence with conflict resolution and beverage knowledge.
• Understanding of ultra-luxury hospitality standards and bespoke service.
• Mastery of formal dining etiquette and silver service.

Responsibilities

• Deliver personalized Butler service and prepare guest suites per preferences.
• Be knowledgeable of in-suite services, beverages, etiquette, amenities, and systems.
• Coordinate in-suite services including dining, amenities, housekeeping support, packing/unpacking, shoeshine.
• Maintain guest history records and coordinate with supervisors and other departments.
• Assist in booking reservations for restaurants, spa, shore excursions and tours.
• Maintain cleanliness, organization, inventory and health compliance in suites and pantries.

Skills

Fluent English

German

Portuguese

French

Italian

Spanish

Mandarin

Chinese

Japanese

Russian

Arabic

Formal dining etiquette

In-suite fine dining

Emotional intelligence

Conflict resolution

VIP guest service

Luxury hospitality standards

Guest history management

Education

The International Butler Academy certification

Job description

• Minimum of two (2) years Butler/guest facing services experience in a luxury environment.
• Excellent fluent English (verbal and written). Conversational in an additional languages is mandatory such as (German, Portuguese, French, Italian, Spanish, Mandarin, Chinese, Japanese, Russian, Arabic).
• Professional butler or luxury service certification such as “The International Butler Academy) is required.
• Strong emotional intelligence is required with resourceful thinking and a working knowledge of conflict resolution, food and beverages and the ability to confidently speak on and properly serve such items.
• Comprehensive understanding of ultra-luxury hospitality standards and bespoke guest service delivery.
• Mastery of formal dining etiquette, silver service and in-suite fine dining presentation
• Deep understanding of VIP, celebrity, and high-net-worth guest expectations.

Duties and Responsibilities:

• Deliver personalized Butler service by preparing and maintaining guest suites according to preferences and company standards
• Fully knowledgeable of the in-suite services, food and beverages, basic etiquette, amenities, functions, and systems
• Coordinate and provide in-suite services including dining, amenities, housekeeping support, laundry, packing/unpacking, shoeshine and any other special requests
• Maintain accurate guest history records and communicate effectively with supervisors and other departments ensuring prompt recovery
• Assist in booking reservations for restaurants, spa, shore excursions and private tours as required.
• Maintain cleanliness, organization, inventory, and public health compliance in suites, pantries, and assigned areas