Butler - GVR

Durango Casino & Resort; Henderson (NV); On-site; USD 45,000 - 75,000; Full time

Job summary

Durango Casino & Resort in Henderson, NV seeks a professional Butler to serve as the link between luxury guests and the property, delivering exceptional service during their stay and coordinating all requests with discretion and efficiency.

The successful candidate will have experience in a Four or Five Diamond or Luxury resort, strong beverage service knowledge, polished appearance, and the ability to work varied shifts including weekends and holidays.

Qualifications

• Four or Five Diamond or Luxury resort experience required.
• Working knowledge of beverage service.
• Excellent customer service skills.
• Interpersonal skills to interact with all business contacts.
• Professional appearance and demeanor.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Provide exceptional service to guests during their stay and coordinate all guest requests for special arrangements or services.
• Maintain discretion and protect guest information while remaining organized under pressure.
• Follow directions, make quick decisions, and ensure smooth operation of guest services.

Job description

The Butler will be the link between the luxury Guest and the resort, providing exceptional service during their stay and coordinating all Guest requests for special arrangements or services courteously and efficiently. The Butler will perform his/her responsibilities with professionalism, enthusiasm, and with the upmost discretion. The Team Member will also uphold all company standards, policies and procedures.

Qualifications:

Experience in a Four or Five Diamond or Luxury Resort with proven skills to carry out these functions as a Butler, Personal Valet, Captain or Personal Coordinator. Working knowledge of beverage service. Excellent customer service skills. Must have interpersonal skills to deal effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays.

Ability to follow directions well, make quick decisions, remain discreet with all Guest information and activity and keep organized while under pressure.

High School diploma or equivalent. Must be able to effectively communicate with Guests, Team Members and Management.