BUTLER

Sandals; West Covina (CA); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Sandals in West Covina, CA is seeking a professional Butler to provide personalized service to our guests, upholding the highest standards of hospitality and discretion throughout their stay.

Key duties include mastery of etiquette, wine and spirit knowledge, proactive guest assistance, and outstanding guest interaction while resolving issues promptly and maintaining composure under pressure.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years hospitality experience.
• Butler certification is an advantage.
• Valid Food Handler's Permit.
• Computer literate with Microsoft Office.
• Excellent communication and customer service skills.
• Attention to detail and proactive approach.

Responsibilities

• Mastery of etiquette and formal service.
• Knowledge about wines and spirits.
• Maintain professional demeanor and guest relations.
• Anticipate guests' needs and preferences.
• Engage with guests and provide exceptional interaction.
• Resolve guest issues efficiently.
• Multitask while maintaining service standards under pressure.

Skills

Etiquette

Formal service

Wines & spirits

Guest interaction

Multitasking

Customer service

Telephone etiquette

Attention to details

Proactive

Education

High School Diploma

Butler certification (advantage)

Food Handler's Permit

Computer literacy (Microsoft Office)

Tools

Microsoft Office

Job description

Job Summary: The successful candidate will be responsible for all aspects of the guests' care during their stay and will provide attentive personalized service according to internationally-approved standards. As a Butler, you will benefit from continued service training and play a key role in achieving our goal of providing our most elite guests with the highest professional standards in Butler Service, thus exceeding their expectations.

Responsibilities:

• Mastery of etiquette and formal service
• Knowledge about wines and spirits
• Professional demeanor, social skills, tolerance and telephone etiquette.
• The ability to anticipate and respond to guests' needs by learning their preferences, unique tastes, allergies etc.
• An engaging and outgoing personality with excellent guest interaction skills
• The ability to efficiently and competently resolve guest issues
• The ability to effectively multitask and maintain professionalism and service standards under pressure.

Qualifications:

• High School Leaving Certificate/Diploma.
• Minimum of two (2) years' experience in the Hospitality Industry.
• Professional Butler certification is an advantage.
• Valid Food Handler's Permit.
• Computer literate with knowledge of Microsoft suite of programmes.
• Excellent communication and customer service skills.
• Must pay keen attention to details and be proactive.

Job Info

• Job Identification 634
• Job Category Customer Experience
• Posting Date 08/10/2026, 09:09 PM
• Degree Level High School/Secondary School