Busser

SHG Operations, LLC; Irvine (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Pacific Hospitality Group is seeking dining room staff to maintain a clean, organized, and welcoming environment in Irvine. You will assist servers, set tables, and ensure guests are served promptly with attention to quality and health standards.

Role emphasizes discretion, professional demeanor, and strong communication while delivering a high level of guest satisfaction. This position supports team operations in a hospitality setting and requires teamwork and accountability.

Qualifications

• Ability to assist servers and manage guest requests.
• Maintain clean dining areas and follow health standards.
• Communicate daily specials clearly if asked.
• Read tickets and deliver food per service standards.

Responsibilities

• Meticulously cleans and sets dining room tables and booths.
• Continuously maintains a neat, clean, organized, safe, and comfortable environment for our guests.
• Maintains a constant flow of soiled dishes to the kitchen and clean supplies to the dining room.
• Completes pre, running, and post shift side-work requirements as directed.
• Provides expeditious service to each guest without sacrificing quality.
• Ensure water glasses are full throughout the meal.
• Accurately communicates the daily menu offering if requested.
• May read tickets and deliver food to assigned table or section according to Company service standards.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management.
• Notifies supervisor of all unusual events, circumstances, missing items, or alleged theft.

Skills

Guest service

Communication

Discretion

Professional demeanor

Health standards knowledge

Job description

Company Description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.

What You Will Accomplish

• Meticulously cleans and sets dining room tables and booths as directed.
• Continuously maintains a neat, clean, organized, safe, and comfortable environment for our guests.
• Maintains a constant flow of soiled dishes to the kitchen and clean supplies to the dining room.
• Completes pre, running, and post shift side-work requirements (i.e. rollups, condiments, etc.) as directed.
• Provides expeditious service to each guest without sacrificing quality.
• Ensure water glasses are full throughout the meal.
• Accurately communicates the daily menu offering if requested.
• May read tickets and deliver food to assigned table or section according to Company service standards.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management.
• Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

What You Will Bring

Assists servers with food and water for the guests. Cleans and re-sets tables in the dining areas.

Great If You Have

• Requires ability to serve the needs of guests through verbal face-to-face interactions.
• Contacts sometimes contain confidential/sensitive information so requires the ability to use discretion.
• Must demonstrate positive attitude and professional demeanor.
• Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
• Must know all applicable health standards.
• Possess a basic knowledge of food and beverage preparation, hotel service standards, guest relations and etiquette.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another.