Business Workflow and Operations Coordinator

LaneHelp; Eugene (OR); Hybrid; USD 29,000 - 44,000; Full time

Job summary

The University of Oregon is seeking a Business Workflow & Operations Coordinator in a hybrid role to strengthen operational effectiveness. You will coordinate administrative processes, improve workflows, and manage assigned projects for the College of Arts and Sciences.

You will develop documentation, analyze data, and support training across campus units. Reporting to the Interim Senior Administrator for CAS Business Systems, you will help ensure consistent, accurate services and contribute to

Qualifications

• Three (3) years of office experience including two (2) years at full performance level.
• Lead work responsibility or coordination of office procedures.

Responsibilities

• Coordinate administrative processes and workflow improvements across CAS.
• Develop and maintain documentation, forms, and reports.
• Research information, analyze data, and prepare reports.
• Provide guidance and training to users across the college.
• Support implementation of operational initiatives and project management.

Skills

Office coordination

Project coordination

Data analysis

Customer service

Documentation

Tools

Smartsheet

SharePoint

Microsoft 365

Workflow tools

Job description

The College of Arts & Sciences Division of Administrative Services (CASDAS) is recruiting a Business Workflow & Operations Coordinator. This hybrid-eligible role will support operational effectiveness through the coordination of administrative processes, workflow improvements, and assigned projects that enhance service delivery across the College of Arts and Sciences.

Department: CAS Division of Admin Services (CASDAS)

Classification: Administrative Program Assist

Appointment Type and Duration: Regular, Ongoing

Salary: $20.98 - $31.63 per hour

FTE: 1.0

Review of Applications Begins

September 15, 2026; position open until filled.

Department Summary

The College of Arts and Sciences (CAS) is the intellectual hub of the University of Oregon, serving nearly two-thirds of all students. Home to more than 800 faculty across 50+ departments and programs in the humanities, natural sciences, and social sciences, CAS is a dynamic and interdisciplinary academic community. Our faculty and advisors work closely with students to develop critical thinking, analytical reasoning, and clear communication skills to address real-world challenges. CAS staff and managers are integral to this work, playing vital roles in supporting academic excellence and advancing the mission of both the College and the University.

The College of Arts and Sciences Division of Administrative Services (CASDAS) provides administrative support and shared services to the Dean’s Office and Academic Support Units (ASUs) across the college. CASDAS is committed to delivering excellent customer service and developing effective processes that support college operations.

Position Summary

Reporting to the Interim Senior Administrator for CAS Business Systems, the Business Workflow and Operations Coordinator supports operational effectiveness through the coordination of administrative processes, workflow improvements, and assigned projects that enhance service delivery across the College of Arts and Sciences.

This position coordinates operational activities, develops and maintains documentation, procedures, forms, reports, and other administrative resources that support consistent business practices. The coordinator researches information, compiles and analyzes data, prepares reports, assists with process improvements, and provides guidance, training, and support to users across the college.

Working collaboratively with college leadership, administrative units, and campus partners, this position serves as a resource for questions related to established processes and procedures, assists with identifying opportunities to improve efficiency, and supports the successful implementation of operational initiatives. The coordinator helps ensure administrative services are delivered accurately, consistently, and in alignment with college policies and practices.

The Business Workflow and Operations Coordinator manages assigned projects and operational responsibilities with independence while receiving general direction from college leadership. This position contributes to continuous improvement efforts by evaluating processes, developing solutions, and supporting effective and customer-focused service delivery.

This role is hybrid eligible.

Minimum Requirements

• Three (3) years of office experience which included two (2) years at full performance level and experience generating documents; AND
• Lead work responsibility or coordination of office procedures.

Professional Competencies

• Ability to organize and manage multiple assignments, priorities, and changing needs.
• Ability to learn and effectively support business workflow systems, administrative technologies, and operational processes.
• Ability to troubleshoot issues, analyze problems, and identify or recommend effective solutions and improvements.
• Ability to communicate technical information clearly and provide responsive, customer-focused support to users with varying levels of technical expertise.
• Ability to maintain accurate data, documentation, procedures, and operational resources with strong attention to detail.
• Ability to work independently and collaboratively across departments and organizational levels, with a commitment to continuous improvement and service excellence.

Preferred Qualifications

• Experience administering, maintaining, configuring, or implementing business systems, workflow platforms, databases, or similar technology solutions.
• Experience developing or configuring workflows, forms, reports, dashboards, automations, or data collection tools.
• Experience using Smartsheet, SharePoint, Microsoft 365, or comparable business productivity and workflow platforms.
• Experience troubleshooting system or workflow issues and providing technical support to end users.
• Experience developing user guides, procedures, training materials, or other system documentation.
• Experience supporting administrative operations in higher education or another complex organization.

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background check.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit our website .

The University of Oregon is an equal-opportunity institution committed to cultural diversity and compliance with the Americans with Disabilities Act. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please email us or call 541-346-5112.

UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Equal Opportunity and Access. Contact information, related policies, and complaint procedures are listed here .

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online .