Business Workflow and Operations Coordinator

University of Oregon; Eugene (OR); Hybrid; USD 29,000 - 44,000; Full time

Job summary

University of Oregon is seeking a Business Workflow and Operations Coordinator to support operational effectiveness by coordinating administrative processes and workflow improvements across the College of Arts and Sciences. The role involves developing documentation, forms, reports, and other resources to ensure consistent business practices.

Reporting to the Interim Senior Administrator for CAS Business Systems, you will research information, analyze data, and assist with process improvements

Qualifications

• Three (3) years of office experience including two (2) years at full performance level.
• Lead work responsibility or coordination of office procedures.
• Ability to organize and manage multiple assignments, priorities, and changing needs.
• Ability to communicate technical information clearly and provide responsive, customer-focused support.

Responsibilities

• Coordinate operational activities, develop and maintain documentation, procedures, forms, reports, and other administrative resources that support consistent business practices.
• Research information, compile and analyze data, prepare reports, assist with process improvements, and provide guidance and support to users across the college.

Skills

Office administration

Project coordination

Data reporting

Communication

Job description

Business Workflow and Operations Coordinator

Department: CAS Division of Admin Services(CASDAS)

Classification: Administrative ProgramAssist

Appointment Type and Duration: Regular,Ongoing

Salary: $20.98 - $31.63 per hour

FTE: 1.0

Review of Applications Begins

September 15, 2026; position open until filled.

Special Instructions to Applicants

1. A current resume
2. Names and contact information for three (3) professional references. Applicants will be notified prior to contacting their references.

Department Summary

The College of Arts and Sciences (CAS) is the intellectual hub ofthe University of Oregon, serving nearly two-thirds of allstudents. Home to more than 800 faculty across 50+ departments andprograms in the humanities, natural sciences, and social sciences,CAS is a dynamic and interdisciplinary academic community. Ourfaculty and advisors work closely with students to develop criticalthinking, analytical reasoning, and clear communication skills toaddress real-world challenges. CAS staff and managers are integralto this work, playing vital roles in supporting academic excellenceand advancing the mission of both the College and theUniversity.

The College of Arts and Sciences Division of AdministrativeServices (CASDAS) provides administrative support and sharedservices to the Dean's Office and Academic Support Units (ASUs)across the college. CASDAS is committed to delivering excellentcustomer service and developing effective processes that supportcollege operations.

Position Summary

Reporting to the Interim Senior Administrator for CAS BusinessSystems, the Business Workflow and Operations Coordinator supportsoperational effectiveness through the coordination ofadministrative processes, workflow improvements, and assignedprojects that enhance service delivery across the College of Artsand Sciences.

This position coordinates operational activities, develops andmaintains documentation, procedures, forms, reports, and otheradministrative resources that support consistent businesspractices. The coordinator researches information, compiles andanalyzes data, prepares reports, assists with process improvements,and provides guidance, training, and support to users across thecollege.

Working collaboratively with college leadership, administrativeunits, and campus partners, this position serves as a resource forquestions related to established processes and procedures, assistswith identifying opportunities to improve efficiency, and supportsthe successful implementation of operational initiatives. Thecoordinator helps ensure administrative services are deliveredaccurately, consistently, and in alignment with college policiesand practices.

The Business Workflow and Operations Coordinator manages assignedprojects and operational responsibilities with independence whilereceiving general direction from college leadership. This positioncontributes to continuous improvement efforts by evaluatingprocesses, developing solutions, and supporting effective andcustomer-focused service delivery.

This role is hybrid eligible.

Minimum Requirements

• Three (3) years of office experience which included two (2) yearsat full performance level and experience generating documents;AND
• Lead work responsibility or coordination of officeprocedures.

Professional Competencies

• Ability to organize and manage multiple assignments, priorities,and changing needs.
• Ability to learn and effectively support business workflowsystems, administrative technologies, and operationalprocesses.
• Ability to troubleshoot issues, analyze problems, and identify orrecommend effective solutions and improvements.
• Ability to communicate technical information clearly and provideresponsive, customer-focused support to users with varying levelsof technical expertise.
• Ability to maintain accurate data, documentation, procedures, andoperational resources with strong attention to detail.
• Ability to work independently and collaboratively acrossdepartments and organizational levels, with a commitment tocontinuous improvement and service excellence.

Preferred Qualifications

• Experience administering, maintaining, configuring, orimplementing business systems, workflow platforms, databases, orsimilar technology solutions.
• Experience developing or configuring workflows, forms, reports,dashboards, automations, or data collection tools.
• Experience using Smartsheet, SharePoint, Microsoft 365, orcomparable business productivity and workflow platforms.
• Experience troubleshooting system or workflow issues andproviding technical support to end users.
• Experience developing user guides, procedures, trainingmaterials, or other system documentation.
• Experience supporting administrative operations in highereducation or another complex organization.

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background check.

This is a classified position represented by the SEIU Local 503,Oregon Public Employees Union.

The University of Oregon is proud to offer a robust benefitspackage to eligible employees, including health insurance,retirement plans, and paid time off. For more information aboutbenefits, visit ourwebsite.

The University of Oregon is an equal-opportunity institutioncommitted to cultural diversity and compliance with the Americanswith Disabilities Act. The University encourages all qualifiedindividuals to apply and does not discriminate on the basis of anyprotected status, including veteran and disability status. TheUniversity is committed to providing reasonable accommodations toapplicants and employees with disabilities. To request anaccommodation in connection with the application process, please email us or call541-346-5112.

UO prohibits discrimination on the basis of race, color, religion,national origin, sex, sexual orientation, gender identity, genderexpression, pregnancy (including pregnancy-related conditions),age, physical or mental disability, genetic information (includingfamily medical history), ancestry, familial status, citizenship,service in the uniformed services (as defined in federal and statelaw), veteran status, expunged juvenile record, and/or the use ofleave protected by state or federal law in all programs, activitiesand employment practices as required by Title IX, other applicablelaws, and policies. Retaliation is prohibited by UO policy.Questions may be referred to the Office of Equal Opportunity andAccess. Contact information, related policies, and complaintprocedures are listedhere.

In compliance with federal law, the University of Oregonprepares an annual report on campus security and fire safetyprograms and services. The Annual Campus Security and Fire SafetyReport is available online.