Business Transformation - Operations Analyst

Synovus; North Carolina; On-site; USD 90,000 - 120,000; Full time

Job summary

Pinnacle is seeking a Business Operations Analyst to analyze and optimize business processes to drive efficiency, support strategic objectives, and ensure compliance with policies and regulations. You will collaborate with cross-functional teams to identify improvement opportunities, implement solutions, and monitor performance metrics.

Minimum Education: Bachelor's degree in Business Administration, Finance, or related field; Minimum Experience: 10 years in business operations analysis; strong

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field.
• 10+ years of experience in business operations analysis or related roles.
• Strong analytical, problem-solving, and decision-making abilities; excellent communication and interpersonal skills.

Responsibilities

• Analyze operations and workflows to identify trends; develop process enhancements to increase efficiency and accuracy; ensure compliance with policies and regulations; prepare and maintain operational reports and documentation; collaborate with departments to optimize service delivery; monitor performance metrics.
• Promote risk awareness and report violations per policies.
• Meet clients' financial needs and refer to other specialties as appropriate.
• Assist team members to ensure delivery of distinctive service.
• Perform other related duties as required.

Skills

Analytical thinking

Problem solving

Decision making

Communication

Interpersonal skills

Stakeholder collaboration

Education

Bachelor's degree in Business Administration, Finance, or related field

Job description

Job Summary:

The Business Operations Analyst is responsible for analyzing and optimizing Pinnacle's business processes to drive operational efficiency, support strategic objectives, and ensure compliance with internal policies and external regulations. This role collaborates with cross-functional teams to identify opportunities for improvement, implement solutions, and monitor performance metrics.

Job Duties and Responsibilities:

• Analyze business operations and workflows to identify trends and areas for improvement; develop and implement process enhancements to increase efficiency and accuracy; ensure compliance with internal policies and external regulatory requirements; prepare and maintain operational reports and documentation; collaborate with various departments to optimize service delivery; monitor and report on performance metrics; assist with audits and quality assurance initiatives; support training and onboarding of new team members; resolve operational issues and provide recommendations; stay current with industry trends, technologies, and regulatory changes.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate.
• Assist other team members as needed to ensure delivery of distinctive service.
• Performs other related duties as required

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Education: Bachelor's degree in Business Administration, Finance, or related field;
Minimum Experience: minimum of 10 years of experience in business operations analysis or related roles;
Required Knowledge, Skills & Abilities: strong analytical, problem-solving, and decision-making abilities; excellent communication and interpersonal skills; proficiency with business management software and data analysis tools; ability to work collaboratively with internal and external stakeholders; knowledge of business operations and regulatory requirements preferred.